Customer Experience Specialist
About this position
At Henkel, you'll be part of an organization that's shaping the future through innovation, sustainability and collaboration. With our trusted brands like Persil®, 'all®, Loctite®, Snuggle®, and Schwarzkopf® and our cutting-edge technologies, you'll have countless opportunities to explore new paths and grow.
This position is with our Adhesive Technologies business unit - where we empower our people to transform industries and provide our customers with a competitive advantage through adhesives, sealants, and functional coatings.
Dare to learn new skills, advance in your career and make an impact at Henkel.
What you´ll do
Accountable for customer facing activities/customer experience, acting as single point of contact for customer, adopting a customer centric mindset.
Run order to cash and customer service case management, focusing mainly on customer interaction related activities (in/outbound.)
Build customer relationships; effectively utilize customer service systems and tools (SAP & Salesforce), driving efficiencies and providing feedback to contribute to improvements.
Provide high quality service to customers while identifying opportunities to secure new business or support retention via positive customer interaction.
Collaborate closely with internal partners, judging and aligning priorities to meet customer needs vs. supply chain capabilities.
Prioritize own workflow, ensure work is completed with productivity, quality & timeliness; use KPI's and reports to monitor own performance to ensure business continuity and enhance efficiencies.
What makes you a good fit
High school diploma required, bachelor's degree preferred.
2-5 years of experience in a Customer Service / Supply Chain / Sales role required; within a manufacturing organization preferred.
Ability to communicate for impact and build strong relationships using a customer centric mindset.
Detail oriented with accountability to work independently in a fast-paced environment.
Strong collaboration within cross functional teams for process optimization.
Ability to recognize urgency, adapt quickly to changes, and demonstrate resilience.
SAP and Salesforce CRM experience preferred.
Aerospace experience is preferred.
Some benefits of joining Henkel
Health Insurance: affordable plans for medical, dental, vision and wellbeing starting on day 1
Work-Life Balance: Paid time off including sick, vacation, holiday and volunteer time, flexible & hybrid work policies (depending on role), and vacation buy / sell program
Financial: 401k matching, employee share plan with voluntary investment and Henkel matching shares, annual performance bonus, service awards and student loan reimbursement
Family Support: 12-week gender neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships
Career Growth: diverse national and international growth opportunities, access to thousands of skills development courses, and tuition reimbursement
The salary for this role is $56,000.00 - $65,000.00 . This is the range that we in good faith anticipate relying on when setting wages for this position. We may ultimately pay more or less than the posted range and this range. This salary range may also be modified in the future.
Henkel does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Henkel property and therefore, Henkel will not pay a fee for any placement resulting from the receipt of an unsolicited referral.
Henkel is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information, and other legally protected categories.
JOB ID: 25080475
Job Locations: United States, MI, Madison Heights, MI
Contact information for application-related questions: [email protected]
Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted.
Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application
Job-Center: If you have an application already, you can create or log in to your accounthere (https://henkel.csod.com/ats/careersite/login.aspx?c=henkel&site=1&lang=en-US&returnurl=~/ux/ats/careersite/1/home/requisition/72359?c=henkel&lang=en-US) to check the status of your application. In case of new account creation, please use your email address that you applied with.
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How is work at Henkel
