Why Great Lakes Eye Care:
At Great Lakes Eye Care, our Mission: to preserve and restore eyesight by providing the highest quality of care and having compassion, humility, and integrity in all relationships. If you enjoy a fast-paced, team-oriented, working environment, apply with us today!
Our core values that provide our foundation:
? Passionate - We are passionate, empathetic, and sensitive to the needs of our teammates,
patients, and everyone we touch.
? Committed - We are accountable and 100% committed to the success of our surgery center.
? Excellence - We are committed to doing the extra work to be outstanding in customer service, patient care and team happiness.
? Teachable Spirit - We are humble; eager to learn, grow and develop. Most importantly, we want to invest in others who are willing to grow their skills and knowledge.
Job Opportunity:
We are looking for a Surgery Scheduler to join our team!
You Are:
? Ready to live out our core values in patient and team member interactions
? Committed to providing an excellent patient experience
? Team oriented
? A clear and concise communicator
? Able to work well under pressure
? Detail oriented and good at managing multiple priorities
You Will Make an Impact By:
• Scheduling Surgical Appointments: Coordinating surgery schedules, including pre-op and postop appointments, for multiple physicians across different locations, ensuring timeliness and accuracy.
• Preparing Surgical Data: Ensuring all necessary surgical data and documents are accurate,
complete, and submitted to the surgery facilities in a timely manner.
• Managing Patient Paperwork: Assisting surgical patients with completing required paperwork, such as consent forms, lab forms, and post-surgery instructions.
• Cross-Department Support: Having a basic understanding of the functions and responsibilities of other departments, guiding patients to the appropriate resources when necessary.
• Problem-Solving: Identifying patient-related issues and providing suggestions or solutions to address concerns.
• Professional Communication: Demonstrating honesty and diplomacy in communications with coworkers, maintaining a positive atmosphere, and addressing issues maturely.
• Adaptability: Embracing changes in work priorities and procedures with a constructive, open, and positive attitude.
• Process Improvement: Offering ideas to improve efficiency and professionalism in the practice, while keeping supervisors informed of any challenges or needs.
• Customer Service Excellence: Providing exceptional customer service by interacting with
patients professionally and courteously, both in person and over the phone.
• Experience and Skills: Previous experience in a multi-physician office setting is preferred;
proficiency with Electronic Medical Records (EMR) systems is required.
• Teamwork and Independence: Ability to work both independently and collaboratively within a team environment.
• Problem Solving & Organization: Strong organizational and problem-solving skills, with the ability to thrive in a fast-paced environment.
• Patient Communication: Answering and returning patient calls, providing accurate, concise, and professional information, while documenting all communications.
• Updating Patient Information: Verifying and updating patient details in the electronic system as needed.
• Insurance Support: Assisting the insurance department with tasks such as verifying insurance information, quoting deductibles and co-payments, and confirming authorization details.
• Legal Documentation: Obtaining necessary signatures from patients or their legal guardians on required legal forms.
• Surgical Chart Preparation: Accurately preparing and organizing surgical charts for upcoming procedures.
• Liaison Role: Acting as a liaison between surgery facilities, physicians’ offices, and patients to ensure seamless communication.
• Document Management: Sorting, scanning, and organizing documents including medical
clearances, P.O.A. documents, lab results, and other relevant correspondence.
• Office Location Rotation: Flexibility to rotate between multiple office locations as required.
Nothing in this job description restricts management’s right to assign or reassign duties and
responsibilities to this job at any time. This description reflects management’s assignment of essentialfunctions; it does not proscribe or restrict the tasks that may be assigned. This job description is subjectto change at any time.
You Have:
? High school diploma or equivalent
? Ability to relate and work effectively with others.
? Previous experience preferred. Willing to train the right person.
Investments in YOU:
Great Lakes Eye Care offers:
? Employee Discount
? Vision Insurance
? Employee Assistance Program
Great Lakes Eye Care is an equal opportunity and affirmative action employer. We are committed to creating a diverse and inclusive culture for all employees
