Student Success Coach
Salary: $20.72 Hourly
Job Type: Full-Time
Job Number: 2025-00402
Closing: 6/2/2025 8:00 AM Eastern
Location: Main Campus - 1701 E Front Street, Traverse City
Division: Student Services & Technologies
Summary & Qualifications:
SUMMARY
The Student Success Coach will provide academic support to students in the areas of campus and community resources, technology, time management, organization, study skills, goal setting, executive functioning, and other non-cognitive areas. They will also provide administrative assistance to the Student Success Coordinator in the form of training, data collection, curriculum, content creation, coaching procedures and other administrative tasks. The Student Success Coach will assist with the development and presentation of Student Success Center programming, for all learners, and work with the Student Success Coordinator on various tasks as assigned. The successful individual will have successful experience working with diverse populations, have the ability to perform complex tasks, knowledge of basic academic skills and strategies, the ability to maintain detailed records, familiarity with online learning platforms, and a desire to help students.
EDUCATION, EXPERIENCE, CERTIFICATES and LICENSES
Required:
• Bachelor's degree and experience working with students
• Experience using Google Workspace, and video communication tools (e.g. Google Meet and Zoom)
• Experience tracking and reporting data using a database
• Experience with program development and implementation
Preferred:
• Masters degree in a related area plus one-year related work experience
• Experience in academic support
• Experience in curriculum development
• A cover letter is preferred
Essential Responsibilities
Supports Student Learning
• Assists students with the development of academic success and technological skills
• Assists students with completing goals through empowerment coaching
• Provides students with information about NMC and campus resources
• Work with Student Success Coordinator to create and implement communication strategies to communicate important college information to students
• Provides referral to appropriate College staff, to a counselor, to an advisor or to an outside agency, as appropriate
• Create and coordinate ongoing student engagement activities with success coaches, and other campus departments.
• Participate in campus-wide events to promote success coaching
• Assists the Coordinator with tracking faculty referrals and flags and determining follow-up procedures.
• Assists the Coordinator with maintaining intake and follow-up data for students engaged in coaching.
• Maintain consistent follow-up communication after each coaching session.
• Provide support for summer programs, including academic catch up and college success programming
• Assists students with FAFSA completion.
Team Responsibilities
• Provides customer service by receiving calls and greeting students with friendly welcome, information and direction
• Create and market student success workshops
• Maintains a clean, orderly environment
• Create, update and maintain files as delegated by Coordinator
• Respond to requests for information, exercising discretion in obtaining and providing factual and confidential information related to office and College operations
• Well versed in Microsoft Word/Google Docs® and Microsoft Excel/Google Sheets®
• Perform data entry and run reports as needed
• Completes projects assigned by Coordinator
• Assist with development and delivery of student success programming
• Assists with new student orientation and related follow-up.
Work Environment
Lifting Activities
Most frequently lifted object: 20-29 lbs. lifted to waist level; carried 1-9 feet (Occasionally)
Heaviest object lifted: 20-29 lbs. lifted waist level; carried 1-9 feet (Occasionally)
Non-lifting Repetitive Activities
Arm Movement (Continuously)
Bending (Occasionally)
Gripping (Several times per day)
Kneeling (Several times per day)
Leaning (Occasionally)
Leg Movement (Continuously)
Sitting (Continuously)
Squatting (Several times per day)
Standing (Continuously)
Talking (Continuously)
Typing (Continuously)
Walking (Continuously)
Writing (Several times per day)
Other Physical Demands
Close visual work
Irregular working hours
Prolonged visual work
Travel (less than 10%)
Mental Demands
Complicated Planning
Exercising Independent Judgment
Minimal Guidance or Direction
Performing Multiple Functions/Activities
Persuading Others
Other Challenges
Precise accuracy requirements
Safeguarding organization assets and property
Additional Information
To apply, please visit https://apptrkr.com/6236319
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