Plans, organizes, and directs the activities of the Consumer Loan Department. Ensures that such credit operations are in accordance with established policies, procedures, and legal requirements, and result in maximum volume, appropriate profit, and minimum delinquency ratios. Coordinates and oversees loan and promotion activities, ensures that all subordinate areas of responsibility support Credit Union objectives and goals. Trains, directs, and appraises assigned personnel. Ensures that services are delivered professionally and efficiently, and that members’ problems are resolved promptly. Serves as subject matter expert resource on consumer lending systems and regulatory compliance. Supports operational continuity through issue resolution, vendor coordination, and process improvement.
QUALIFICATIONS
Education/Certification: Bachelor’s degree in a business related discipline or an equivalent combination of experience and training.
Required Knowledge: Thorough knowledge of Credit Union loan products and applicable policies and standards. Knowledge of government regulations and legal requirements involving lending and related functions. Familiarity with consumer loan origination systems and credit bureau platforms preferred.
Experience Required: Five to eight years of progressive experience in lending related positions. Supervisory experience preferred.
Skills/Abilities: Strong leadership and supervisory skills. Good project management abilities. Strong communication abilities. Well organized, and able to meet deadlines. Good public relations skills. Able to operate related computer applications and business equipment.
