Reporting to the Assistant Registrar for Student Services, the Records and Enrollment Specialist assists students with registration, tuition, and account issues via phone, email, and ticketing systems; manages enrollment appointments, processes registration and personal data changes, and ensures accurate tuition charges.
The Records and Enrollment Specialist also audits and corrects student records, maintains academic program eligibility data and updates procedural manuals as needed. May also help instructors with grade entry issues and processing grade change requests.
Student Services (75%)
Assist Student Services area in:
- Wolverine Access support: Assist students via phone, email, and ticketing system with difficulties in registration process, questions regarding account information, online processes such as grade/schedule lookup, graduation applications.
- Enrollment appointments: Assist with management of enrollment appointments, including special group processing, and explanation of policy and procedure and publishing of materials.
- Student support: Answer questions by phone, email, and ticketing system regarding tuition, registration, grading, etc., referring to departments when necessary.
- Enrollment and registration: Support processing challenging, special, and retroactive enrollments (individual or group) per university and unit rules. Accurately process and code registration activity, disenrollment, term withdrawal, cross-campus transfers, drop, modification activity, departmental lists and canceled course drops list. Clarify procedures regarding tuition and ?W? notations, and audit modifications. Check for tuition correctness.
- Personal Data: Process personal data changes for current, past students through email, ticketing system, and imaging workflow. Notify appropriate areas of updates/changes.
- Notify supervisor and/or ITS Help Desk for problems affecting registration and records.
Administrative Support (20%)
- Data Integrity Audits: Receive lists and correct inconsistencies in student record data for official 3rd
