At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Job Purpose and Summary:
At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system - and their personal health care - by improving access, lowering costs and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day and our colleagues in the Pharmacy Technician, Front Store Supervisor (Technician, FSS) play a critical role in supporting our pharmacy teams to consistently deliver on our brand promise.
As a Technician, FSS, you will support the pharmacy team in delivering operational and service excellence within your store. Technician, FSS colleagues are often the first point of contact to assist our patients and customers to deliver an exceptional experience. Technicians assist the pharmacy team to ensure that pharmacy operations run smoothly, our patients' prescriptions are filled promptly, safely, and accurately, and we are providing caring service that exceeds patient expectations. Technicians operate as part of the pharmacy team through consistent application of Standard Operating Procedures (SOPs), best practices, and effective communication. Throughout their shifts and in all customer and colleague interactions, they demonstrate genuine care and contribute to a safe and inclusive culture where all people feel valued and empowered.
Once in role, Technician, FSS colleagues are required to complete a rigorous company training program and satisfy all registration, licensing, and certification requirements according to their State's Board of Pharmacy guidelines. Until the Pharmacy Technician has completed all necessary requirements, duties may be restricted by the Pharmacy Manager or Pharmacist.
Front Store Supervisor (FSS) duties that may be performed by the Technician, FSS are key to supporting the CVS Store team in driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. The Technician, FSS supports, as needed, in leading the front store staff, ensuring that store operations run smoothly, and completing all opening and closing procedures, as applicable.
A Pharmacy Technician, FSS is responsible for, but not limited to, the following:
Living our purpose of by following all company SOPs at each workstation to help our Pharmacists manage and improve patient health
Following pharmacy workflow procedures at each pharmacy workstation (i.e., production, pick-up, drive-thru, and drop-off) for safe and accurate prescription fulfillment
Contributing to positive patient experiences by showing empathy and genuine care: creating heartfelt and personalized moments while serving patients at pick-up, drive-thru, and over the phone; keeping patients healthy by offering immunizations and other services at the register and over the phone; and demonstrating compassionate care by solving or escalating patient problems
Completing basic inventory activities, as permitted by law, and as directed by the pharmacy leadership team, such as accurately putting away medication deliveries and completing cycle counts, returns-to-stocks, waiting bin inventories, etc.
Contributing to a high-performing team, embracing a growth mindset, and being receptive to feedback; actively seeking opportunities to expand clinical and technical knowledge needed to better assist patients
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic; voluntarily traveling to stores in the market to work shifts as needed by the business
Understanding and complying with all relevant federal, state, and local laws, regulations, professional standards, and ethical principles. Complying with CVS policies and procedures to ensure patient safety, compliance with controlled substance dispensing and recordkeeping, and to protect patient privacy and security
Delivering additional patient health care services (e.g., immunizations, point-of-care testing, and voluntarily staffing offsite clinics), where allowable by law and supported by required training and certification
Additional Front Store Supervisor (FSS) functions include, but are not limited to:
Working and communicating effectively with Store Manager and front store crew
Assisting customers and escalating concerns to Store Manager, Pharmacy Manager, or Pharmacist-on-Duty where necessary
Resolving all customer issues, in accordance with CVS policy, to promote a positive shopping experience for all CVS customers
Assisting customers at check out and recommending loyalty programs, when appropriate
Supervising front store crew by assigning, directing, and following up on daily activities (i.e., receiving/unloading delivery truck, daily/weekly tasks, etc.)
Pricing merchandise accurately and timely. Ensuring accurate placement of product on-shelf using inventory best practices
Executing displays, signage, and inventory of all merchandise. Resetting departments following planogram schedule and Store Manager (SM) direction
Using the register, door keys, alarm codes, and safe combinations appropriately. Locking safe and security doors and setting alarms when closing the store
Responsible for cash functions of a shift supervisor (e.g., counting imprest, closing verifications, providing change, preparing deposits, placing change orders, etc.: Identifying opportunities where random verifications are required, as instructed by Store Manager, Asset Protection, or District Leader
Performing manager overrides as needed in accordance with CVS policies and procedures
Completing Asset Protection tasks (i.e., employee bag checks, securing lockers, receipts for purchases, price accuracy, etc.)
Identifying and reacting to shoplifters, following CVS policies/procedures, to ensure colleague and customer safety
Required Qualifications:
Must comply with any state board of pharmacy requirements or laws governing the practice of pharmacy, which includes but is not limited to, age, education, and licensure/certification
If the state board of pharmacy does not address or mandate a minimum age requirement, must be at least 18 years of age as allowed by state employment laws
If the state board of pharmacy does not address or mandate a minimum educational requirement, must have a high school diploma or equivalent, as defined by the state, or be actively enrolled in high school or high school equivalency program
State-level licensure and national certification Pharmacy Technician requirements vary by state
Essential Functions:
Regular and reliable attendance
Attention and Focus:
Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Customer Service and Team Orientation:
Actively look for ways to help people, and do so in a friendly manner
Notice and understand patients' reactions, and respond appropriately
Communication Skills:
Use and understand verbal and written communication to interact with patients and colleagues
Utilize active listening by giving full attention to what others are saying, taking time to understand the points bein
