Summary The Battle Creek VA Medical Center is recruiting for Licensed Practical Nurse(s) within the Community Care Service. Responsibilities The LPN is responsible for accomplishing a variety of specialized administrative services, specific but not limited to: scheduling/coordinating appointments using advanced clinic access principles, interpreting and verifying provider orders/consultations in accordance with Veteran Health Administration (VHA) national scheduling guidelines, scheduling, canceling and re-scheduling patient's appointments and/or consults, entering no-show information, monitoring inpatient and outpatient appointments for areas of responsibility and preauthorization requirements for specific coverage, monitoring consult timeframe compliance, reviewing records for accuracy and completion, collecting data for reporting and dissemination to various programs, and managing medical administrative functions associated with the Community Care Service. The LPN collects and updates demographic and insurance information. The LPN works collaboratively in an interdisciplinary coordinated care delivery model (i.e., PACT) and performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients. LPN is responsible for preparing outpatient authorizations for Community Care in Health Share Referral Manager (HSRM). The LPN contacts Veterans to determine preference of Community Care Provider and desired appointment date. Depending upon the specialty of service requested for Community Care, employee prepares the required Community Care Provider information form and submits to VA Primary Care Physicians electronically for other medical information needed and signature for continuation of care. The LPN discontinues consults after unsuccessful scheduling attempts following consult directives. The LPN is responsible for closing consults following appropriate guidelines with outside medical records. The LPN monitors progress of all open community outpatient consults within the medical center and corrects consult transmission errors and incorrect provider assignments. Prepares medical center level reports upon request from upper management, utilizes multiple software applications to obtain information required to complete reports, and assists in planning, reviewing, and reporting of date. He/She also collects, compiles, analyzes, and presents data regarding consult integrity in the Community Care Service. The LPN is responsible for receiving and accurately processing confidential documents in a timely manner, reviewing documents and reports for completeness, entering pertinent information in the computerized patient record, communicating with PACT significant findings, and uploading the outside medical records . The LPN serves as a key staff member and attends regular staff meeting, conference calls, seminars and trainings related to his/her responsibilities and various committees and boards as called upon by the Community Care Leadership Team. He/She participates in facility and network initiatives for growth, improved access, quality patient care, and exceptional customer services. The LPN tracks all consults/referrals to ensure all details are resolved and referrals occur without incident. This includes, but is not limited to ensuring: appropriate and adequate legal eligibility and clinical information is provided to other institutions prior to referrals, information from outside institutions is provided to appropriate clinician following the rendering of treatment, medical records needed are referred at the most clinically opportune time and are returned following completion of treatment, radiology films are requested and sent to the referring facilities as needed, and clinical appointments are made within the indicated time frame. The LPN participates in the development of policies and procedures regarding community referrals. He/She completes consults adhering to the Community Care Records Management Standard Operating Procedure. Must report any pertinent information to the professional RN to aid in patient care. The nurse will follow established Community Care Service and Medical Center Policies and Procedures in the execution of duties. The nurse will assist as directed in emergency situations. Ability to collaborate, communicate, set priorities, and organize the work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, both orally and in writing to meet program objectives. This may include preparing reports in various formats and presenting data to various organizational levels. Advanced knowledge of the technical health care process as it relates to access to care. Work Schedule: Monday to Friday; 8:00 am to 4:30 pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 91693-A, 91694-A, 91695-A, 91696-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Graduate of a school of practical or vocational nursing approved by the appropriate State agency and/or accredited by the National League for Nursing Accrediting Commission (NLNAC) at the time the program was completed by the applicant. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). OR VHA employees who were converted to appointments under 38 U.S.C. 7401(3) in implementation of Public Law 98-160, enacted November 21, 1983, and for VHA employees converted to appointments under 38 U.S.C. 7405 in implementation of Public Law 99-576, enacted October 28, 1986; and for their future personnel actions under this authority. OR Individuals granted a license by a jurisdiction that does not require graduation from an approved school. Licensure: Full, active, current and unrestricted licensure as a licensed practical or vocational nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or District of Columbia. English Language Proficiency: Licensed practical or vocational nurses appointed to direct patient care positions must be proficient in [both] spoken and written English as required by 38 U.S.C. 7402(d), and 7407(d). Grade Determinations: In addition to the basic requirements, the following qualification criteria must be met for
