Patient Care/Customer Service- Work with dental residents to provide comprehensive dental care to patients which includes chairside assisting. Responsible for patient flow, keeping treatment rooms neat and organized. Protect and safeguard patient information and confidentiality per HIPAA standards. Assist with setup, breakdown, maintenance, clean-up, proper sterilization or other preparation of rooms and equipment & instruments daily. Assist with patient management during treatment, minimizing patient discomfort and anxiety. Display excellent customer service and attitude toward patients, students, faculty and staff. ? Render immediate assistance in emergency medical situations. Take patient blood pressure using appropriate devices. Expose and set digital radiographs according to standard procedures or specific instructions, perform CBCT scans. Maintain licensure and continuing education. Perform any other related duties as assigned.
Clinic Support- Actively work with team members, staff, student providers and faculty on training issues and appropriate procedures. Maintain and order clinical supplies as needed. Work as a team player, either helping or receiving help from other assistants with the objective to expedite patient care. Report any issues to the Clinic Manager or Director so they may be addressed promptly. Ability to multi-task, take initiative and anticipate the needs of others.
Front Desk Reception- Serve as backup as need for Front Office Reception (answering clinic telephone line; scheduling patient appointments)
Proof of completion of Michigan Board of Dentistry approved radiography program. Current CPR certification. Excellent interpersonal, communication and customer service skills. Experience chairside assisting with multiple providers in busy clinic. Must be a team player with the ability to multitask. Excellent attendance record. Excellent organizational skills. Excellent attention to detail
Associate's degree in Dental Assisting from an accredited institution or an equivalent combination of education and experience. Experience working with a patient management system (e.g. AxiUm).
This position is covered under the collective bargaining agreement between the U-M and the United Michigan Medicine Allied Professionals (UMMAP), which contains and settles all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks are performed in compliance with the Fair Credit Reporting Act.
MDentistry: advancing health through education, service, research and discovery.
MDentistry Core Values: Compassion, Leadership, Excellence, Responsibility, Trust, Creativity, and Inclusion.
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future. The University of Michigan is committed to foster learning, creativity and productivity, and to support the vigorous exchange of ideas and information, not only in the classroom but in the workplace by:
- Creating a work environment in which people treat each other with respect and dignity, regardless of roles, responsibilities or differences.
- Providing support, direction and resources enabling us to accomplish the responsibilities of our jobs and to reach the goals that are set for professional and personal growth.
The University of Michigan is an equal employment opportunity employer.
