Bursar Supervisor
Wayne State University is searching for an experiencedBursar Supervisorat its Detroit campus location.
Wayne State is a premier, public, urban research university located in the heart of Detroit, Michigan where students from all backgrounds are offered a rich, high-quality education. Our deep-rooted commitment to excellence, collaboration, integrity, diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.
Essential functions (job duties):
JOB PURPOSE
The Bursar Supervisor provides day to day supervision over assigned area and tasks. The Supervisor applies advanced experience in providing support for staff, resolving escalated cases, administering complex student account or payment activities, training or collaborating with campus partners, and represents the Office of the Bursar during student events across campus. This position reports to the Associate Director, Bursar.
ESSENTIAL FUNCTIONS
Provide day-to-day supervisory support for staff. Participate in hiring selection processes and engage in staff training and development. Respond to escalated cases and resolve work processing issues, making corrections, as necessary. Hire, train, and oversee College Work Study staff.
Perform cashiering, service, and/or or student accounts administrative duties in absence of staff or position vacancies. Perform office opening and closing functions and ensure staff are prepared for work and all cases and work sessions are completed. When assigned, balance cash on hand and send deposits to the bank, ensuring sessions and deposits are recorded accurately.
Reconcile assigned firms, funds, suspense and clearing accounts. Assist staff in identifying and correcting out of balance transactions and unapplied accounts. Identify and investigate student account and/or payment discrepancies. Post and reconcile payments and respond to inquiries regarding clarification of deposits and payments. Post journal vouchers as needed to correct transaction errors.
Resolve assigned institutional or third-party invoices, student account balances, accounts receivable (A/R) recovery and/or reconciliation accounts. Conduct activities and processes that drive recovery, collection, reconciliation, and payment of university A/R.
Represent the Bursar across campus departments, at student orientation, student recruitment and retention events, educating students and the campus community about student accounts and payment processes and procedures. Collaborate with university departments responsible for posting registration, charge, and payment activity to student and/or third-party accounts.
Process returned items from the bank and unclaimed and/or outstanding student refund checks. Retrieve return items from the online banking platform, debit accounts and send notifications to students and/or departments. Coordinate reversals and returns with Accounts Payable and Office of Student Financial Aid to ensure state and federal regulatory compliance with unclaimed funds.
Perform other related duties as assigned.
WORK CONTEXT
Job Reports to: Associate Director.
Leadership Accountability: Implements operating plans.
Supervisory Accountability: Supervises associates below supervisory level.
Organizational Accountability: Manages work group within a sub-unit of a department.
Customer Accountability: Interfaces with customers outside the S/C/D.
Freedom to Act: Subject to general input from supervisor.
Qualifications:
MINIMUM QUALIFICATIONS
Education
Associate's degree.
Associate degree or equivalent combination of education and experience required.
Experience
Experienced (minimum 2 years of job-related experience).
Minimum two (2) years of experience with student accounts, cashiering, or accounts receivable related processes required.
Experience with Ellucian Banner or similar student enterprise resource platform preferred.
KNOWLEDGE, SKILLS, AND ABILITIES
Supervisory Skills: Ability to delegate work, set clear direction and manage workflow. Ability to train, develop, assess, and offer feedback to staff members. Ability to foster teamwork.
Detailed and Accurate: Attentive to detail, with the ability to quickly spot errors and discrepancies. Ability to work with large sums of cash and checks while multitasking. Must be able to interpret financial data and make recommendations based on their findings.
Customer Service: Anticipate, understand, and respond to the needs of internal and external customers to meet or exceed their expectations.
Teamwork: Ability to collaborate with team members to ensure processes are effectively managed. Ability and willingness to work closely with management, providing them with information relevant to their operational needs.
Communication Skills: Strong oral and written communication skills. Ability to work with a diverse group of staff and student body is essential.
Analytical Skills: Ability to work with keen attention to detail. Ability to make mathematical computations accurately.
Technical Skills: Ability to use computer systems to generate reports and run processes, as well as the ability to operate general office equipment.
Public Speaking: Ability and comfort to represent department in presenting to large groups required.
School/College/Division:
H82 - Fiscal Operations
Primary department:
H8235 - Bursar
Employment type:
Funding/salary information:
Working conditions:
Work is primarily performed on-campus. Some late nights and/or weekends may be required.
Job openings:
Number of openings: 1
Reposted position: No
Background check requirements:
University policy requires certain persons who are offered employment to undergo a background check, including a criminal history check, before starting work. If you are offered employment, the university will inform you if a background check is required.
