Start Date: 06/26/2025
Pay: Between $16.00 to $18.00
Job Overview:
The Customer Service Representative plays a key role in ensuring customer satisfaction by addressing a variety of inquiries, resolving common issues, and escalating more complex matters as needed. This position requires adherence to standard scripts and procedures, focusing on providing exceptional service and product knowledge. This role is ideal for individuals who thrive in a customer-focused environment, enjoy problem-solving, and are committed to continuous learning and professional development.
Schedule and Shift:
- Training: Monday to Friday - 8:00 am to 5:00 pm PT or 11:00 am to 8:00 pm ET - For four weeks
- Schedules will be determined during training
- Must be available to work every day between 7:00 am - 12:00 am ET, including weekends
- Will have 2 days off.
Primary Job Responsibilities:
- Respond to customer inquiries using standard processes and scripts, including non-routine questions.
- Resolve customer issues and refer complex cases to higher-level support.
- Stay knowledgeable about company products and services to address customer needs effectively.
- Suggest alternative products or services when appropriate.
- Research contract-related issues to support internal departments, such as Claims or Recruitment.
- Perform tasks with basic problem-solving skills.
- Assess customer needs (75%).
- Handle customer interactions (100%).
- Navigate and use the computer system effectively (100%).
- Complete customer registrations (25%).
Qualification:
- Strong verbal and written communication skills.
- Active listening skills to understand and resolve customer concerns.
- High School Diploma or GED required.
- 0–2 years of general office or customer service experience.
- Proficient in using computer systems and equipment.
- Ability to systematically gather necessary information to make informed decisions.
- Demonstrate respect and professionalism, even in challenging situations.
- Actively collaborate with others to achieve common goals.
- Consistently meet deadlines and job expectations.
- Show curiosity by seeking new information and asking relevant questions.
Benefits:
- Health, Vision, and Dental
- 401K
Additional Information:
- Bonus: $500 paid in two installments - $250 at 90 days and $250 at 6 months - must be employed at the time of payout
