One of TEKsystems clients is looking for multiple qualified
candidates to support their IT department's Computer Operator team.
These roles are high paced, and our client is looking for
candidates that can handle the high volume workload. This is also a great
opportunity for someone to grow their skills within the IT support and have the
opportunity to advance their careers within IT. They are currently looking for
an individual who is looking to grow within their company.
Shift / Days /Schedule:
(Part Time - 24 hours per week)
(7am - 7pm on Sat and Sun Only)
*Please apply if you're interested in hearing more about the
opportunity*
We are looking to set up interviews as early as next week
- If you are interested in hearing more about this opportunity, please send your updated resume and contact information to me at: zkanouse@ teksystems.com *
Top Three Skills: Experience
supporting/monitoring an AS/400 environment or any systems monitoring
experience. Experience providing technical troubleshooting to various
technology. Strong customer service experience and ability to work on their
own.
Job Description: Our client is looking for a
entry to mid-level IT talent to work as an RPG Support Analyst to assist in the
monitoring of the mid-range platform on 3rd shift, 40 hours/week. Candidate
will be responsible for monitoring the RPG environment on 3rd shift and be
responsible for escalating issues to the appropriate teams. 3rd shift requires
a higher-level issue, that will be more focused on issues with production at a
faster rate of response.
General Summary:
Under general supervision and for assigned shift, submits
jobs as indicated by operations schedule, answers console messages and takes
appropriate action as required, loads and unloads media and distributes
reports. Sets up and maintains hardware and related software, as required.
Performs other related duties as assigned.
Essential Responsibilities:
- Maintains a detailed knowledge of the specific
requirements for AS400 jobs run on assigned shift. Submits jobs as defined in
the daily run log.
- Monitors the AS400 system, responds to any problems and
takes corrective action, as required. Troubleshoots user and systems problems
related to the AS400 for 14 affiliate plants.
- Sets-up, maintains and repairs AS400 hardware and related
software for a single shift. May perform other documented procedures to
maintain network servers.
- Properly identifies, files, and/or distributes all output
media produced on assigned shift.
- Maintains shift log, incident log, and consumable
inventory record and prepares purchase requisitions, as required.
- For second and third shift, performs helpdesk-related
duties.
May coordinate projects with their affiliate companies.
Maintains an appropriate level of conventionality and
conformance in regard to the corporate culture as expressed in the Associate
Handbook. Relates well with others, including as appropriate, peers,
supervisor, subordinates, customers and suppliers while maintaining good
attendance. Assumes appropriate role(s) when working in a team environment.
Responds appropriately to unexpected and/or continuing situations, which
develop in the work environment.
- Follows general organization-wide and department-specific
QS-9000 policies, procedures and work instructions.
- Participates in and supports environmental ISO 14001 and
safety activities by developing supporting goals and objectives, attending
required training, complying with established procedures and initiating and
implementing corrective actions, as needed.
- Answers Helpdesk phone. Gathers information and logs
problem call.
- Performs other related duties, as required.
Minimum Level of Education and Training Required:
High School diploma. College degree or computer training.
Previous PC, network or AS400 support experience.
Minimum Level of Knowledge and Skills Required:
Analytical skills to gather and interpret observable factual
information from several sources.
Communication skills to interact with coworkers and
supervisor and to understand and respond to requests or instructions. Basic
courtesy and customer service skills.
Customer service skills and courtesy for routine
interactions.
Knowledge of AS400 hardware components and appropriate
software applications systems for assigned shift and one alternate shift. Some
knowledge of PC networking.
Ability to coordinate and monitor a high level of activity
as demonstrated under a variety of conditions and constraints. Good
organizational and time management skills.
Minimum Level of Physical Effort Required:
Concentrates and pays close attention to detailed job
responsibilities. Stands or sits, walks and ability to lift 50 pounds.
Work Environment:
Pleasant, well-lighted area with comfortable temperature and
without significant amounts of dust, fumes or odors. Unavoidable accidents and
health hazards are unlikely.
Targeted Level of Behavioral Competencies:
Core Competencies:
- Accountability/Commitment: Occasionally exceeds the
expected commitment in terms of both quality and timeliness. Viewed by others
as a good corporate citizen and has some positive impact on others' behavior.
Very clear personal commitment to good results. Always accepts responsibility
and admits mistakes. Sometimes acts proactively. Good example of self-motivated
achievement oriented individual. Assumes responsibilities beyond expectations.
Is consistently internally motivated. Has a high expectation for own work. Only
needs information and little direct supervision.
- Culture and Diversity: Uses many elements of diversity in
various groups to help accomplish work goals. Respects its meaning as it
affects the workplace. Uses a good understanding of cultural issues to directly
control his or her actions. Thinks twice before acting. Seldom offends in any
way. Learns from diversity. Will take time to give others the cultural
side that helps them to understand his or her perspective.
- Kaizen: Offers suggestions and creates improvement ideas
for areas within his or her immediate responsibility. Sees subtle changes in
the immediate environment and how they impact their work process and results.
Brings problems to the attention of the appropriate person and supports the
resolution of those problems.
- Quality First: Meets quality standards. Delivers high
level of quality for all tasks except the most complex. Offers suggestions and
creates operating procedures of moderate complexity. Articulates a quality
commitment and understands the quality implications of their immediate
customers.
- Team Player: Consistently provides support to working
team. Shares team goals. Influences other team members to communicate difficult
information. Uses influence skills positively. Models team support efforts.
Acts as mediator and recognizes conflicts and quickly acts positively to
resolve them.
Work Environment:
Manufacturing.
Business Challenge:
To keep the manufacturing
systems running production. The back end of these are the AS/400 so up-time of
the systems is key critical to operations.
Non-Technical Skills:
Strong customer service and
dependability. Candidate must be reliable and be able to work alone.
Please apply if you're interested in hearing more about the opportunity
We are looking to set up interviews as early as this week and start in the position ASAP or 2 weeks notice
Pay and Benefits
The pay range for this position is $15.00 - $18.00/hr.
Medical, Dental, and Vision Benefits Offered from Day One
Workplace Type
This is a fully onsite position in Battle Creek, MI.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
sub
