GENERAL SUMMARY:
Under direct supervision relays incoming, outgoing and internal calls and operates public address and paging systems as necessary according to established policies and procedures. Monitors alarm systems, including fire alarm panel, initiates appropriate paging mechanisms/notification processes for all emergency situations. Coordinates and operates internal and external beeper/radio relay systems; provides general approved patient information to callers during designated hours.
EDUCATION AND EXPERIENCE:
High School diploma or equivalent required.
Must possess a comprehensive knowledge of basic skills needed to effectively operate a computer-based intelligent console (PC) at a level normally attained through a minimum of 6months experience.
Approximately one to three months on the job experience will be necessary in order to learn to operate paging, public address and telephone systems and to learn emergency procedures, codes systems, department extensions, Safety and Security radios and jargon, answering service skills, names of key organizational personnel and policies and procedures.
Ability to type 25 WPM required.
Must possess interpersonal and communication skills required to interact effectively with various internal and external customers.
Ability to operate computer systems and prepackaged software preferred.
Ability to effectively and appropriately respond in stressful situations.
Excellent visual, hearing, and verbal abilities are required in order to monitor security systems and to communicate with security staff and customers.
Must be multi-task oriented and have the ability to prioritize work.
Ability to read and write in order to maintain records and logs; transmit oral information courteously, and translate complicated information into useable language, in order to provide approved information to callers at a level normally acquired through a high school education.
Interpersonal skills necessary in order to communicate effectively with a wide variety of hospital personnel, patients and outside callers when gathering and exchanging information.
The staffs roll in connecting with the community and customers is vital.
Must be able to understand English spoken with foreign accents and dialects.
Must have good spelling skills, and the ability to annunciate and understand difficult names and terms.
Ability to concentrate and pay close attention to detail oriented work for up to 80% of work time when answering, transferring and relaying incoming and outgoing phone calls and maintaining various records.
Ability to function under often stressful situations when performing duties associated with emergency situations and communicating with upset callers.
Must be comfortable operating in a collaborative, shared leadership environment.
Must be able to juggle multiple priorities and information sources at the same time.
Must be adaptable to work holidays, weekends and varied shifts when necessary or as assigned.
Must possess a personal presence that is characterized by a sense of honesty, integrity and caring, with the ability to inspire and motivate others to promote the mission, vision and values of HFHS.
Must be able to set and organize own work priorities, and adapt to them as they change frequently.
Additional Information
Organization: Henry Ford Macomb Hospital
Department: Telecom Services - Clinton Twp
Shift: Evening Job
Union Code: Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services - from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .
Benefits
The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
