University of Michigan Health-West (Formally Metro Health) is looking for a Service Line Coordinator.
The Service Line Coordinator (SLC) is an integral member of the intra-operative team that serves as a content expert at the bedside and reinforces practices and principles the department educator has taught, to enhance staff knowledge and ensure patient safety. The SLC functions in a supervisory role holding staff, contracted providers, and vendors accountable to policies and professionalism. The SLC is accountable for assisting in the oversight of department finances and actively participate in cost-reduction strategies. The SLC maintains collaborative relationships with providers and ancillary departments with a primary focus on preventative strategies related to patient/staff safety and efficient operations. The SLC support staff in troubleshooting issues or concerns in the operative room to ensure optimal outcomes are achieved.
Requirements:
- Bachelor’s Degree in Nursing required.
- Master’s degree preferred
- Michigan Registered Nurse licensure required.
- Two (2) years of nursing experience required with two (2) years of operating room experience strongly preferred.
- Certified Perioperative Nurse (CNOR) preferred
- Efficient in Microsoft Word and Excel
Essential Functions and Responsibilities:
- Serves as liaison and first line of contact for service line surgeon utilizing effective communication and customer service excellence.
- Manages surgical schedule for coordination of flow (e.g., conflicts, efficiencies, utilization, consolidations, and resource allocation).
- Assists with team assignments addressing competencies, service line education and development, staff expertise balancing, etc.
- Assists with case coordination between Central Processing (CPD), Materials Management, vendors, etc.
- Performs Surgeon Preference Card standardization and maintenance.
- Established processes for instrument tray creation, standardization, and ongoing improvements.
- Completes ongoing staff and physician rounding (e.g., daily huddles, clinical direction, etc.)
- Advises regarding service line specific questions during off hours, weekends, and holidays.
- Assures policy and procedure accountability by staff and physicians.
- Collaborates with Materials Management, CPD, and OR Educator regarding service line specific vendor requests, supplies, instruments, equipment, and trials.
- Contributes to budget development and monitoring of service line specific costs and cost reduction planning and implementation.
- Provides service line education and support across perioperative service areas and patient care floors to maximize safety and minimize risk.
- Completes off shift, weekend and holiday follow up and debriefing to assure smooth and safe patient care.
- Participates in staff evaluations, behavior monitoring and counseling, as well as staff mentoring and leadership development
- Assists in planning, implementation and evaluation of quality management, infection control and compliance readiness.
- Assists in planning, development and implementation of process improvements and change processes.
- Serves in patient care and clinical roles as needed as well as other leadership roles as assigned.
- Performs other duties as assigned. These may include but are not limited to: Maintaining a current knowledge base of department processes, protocols and procedures, pursuing self-directed learning and continuing education opportunities, and participating on committees, task forces, and work groups as determined by management.
