Job Description:
The Mechatronics Warranty Engineer is responsible for leading the resolution of warranty issues, with a strong focus on problem-solving, root cause analysis, and validation. This role involves a proactive approach to addressing quality concerns, driving improvements, and ensuring that warranty-related issues are resolved efficiently. The Mechatronics Warranty Engineer works closely with dealers, suppliers, and internal teams to confirm issues, propose solutions, and track progress in delivering resolutions.
Key Responsibilities:
Perform deep dive analysis of product failures to determine root causes, collaborating with cross-functional teams (product development, supplier quality, and manufacturing) to implement corrective actions
Accountable for proposing solutions, validating their effectiveness, and tracking progress to ensure timely resolution
Manage escalation of issues as needed
Perform vehicle reviews as needed at dealers, QEC (Quality Engineering Center), and assembly plants to identify and confirm the root cause
Collaborate with Stellantis and Supplier Plants to establish and validate containment actions
Ensure that appropriate service actions are defined and implemented to address warranty issues (including Parts Purge, Service Bulletins, Tech Tips, Rapid Service Updates, etc)
Ensure that lessons learned from current warranty claims are fed forward to prevent similar issues on future vehicle models
Regularly report on warranty-related quality issues, progress on GIMs, and the status of resolutions at required quality and leadership meetings
Skills & Qualifications:
Bachelor of Science in Mechanical or Electrical Engineering from accredited University
4 +years of strong technical background in automotive engineering, quality, and/or manufacturing
Proven ability to solve problems using advanced root cause analysis tools and techniques
Strong analytical skills to identify patterns, trends with data analytics tools
Experience with modules, electronic components, or mechanical-electrical systems.
Experience with vehicle level diagnostics for DTCs and vehicle architecture analysis.
Excellent written and verbal communication skills to interact effectively suppliers, dealers, internal teams and all levels of management
Ability to develop and maintain strong relationships with engineering, manufacturing, and supplier quality
Strong customer-oriented mindset
Capable of managing multiple tasks and projects, tracking progress, and ensuring timely delivery of solutions
Preferred Skills:
Masters in Engineering
Shainin Red X Journeyman
Kepner Tregoe
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled.
