What's the role?
This position provides technical support and drives the sales (buying and non-buying) consistent with Hilti's strategy. This position educates design communities concerning the proper use and advantages of Hilti products. This position capitalizes on Hilti competencies to secure commitments for specification or approval of Hilti products while adding value by assisting the design community and influencers in solving design problems using Hilti Products. This position protects the company from liability exposure through the use of sound engineering judgment. Provides leadership and coaching to new and less experienced team members.
Who is Hilti?
At Hilti, we are a passionate global team committed to making construction better. As a trusted partner for productivity, safety, and sustainability, we provide our customers innovative solutions that impact the buildings, roads, and infrastructure people rely on every day.
Hilti is where individuals grow lasting careers by exploring possibilities, maximizing their potential, owning their development, and making a real difference every day.
What does the role involve?
Provide technical support as requested. This may include the following:
Face to face, telephone, and electronic communication with territory salesperson, strategic business personnel, sales managers, contractors, designers, specifiers, or officials of codes and approvals
Competent written communication with customers (buying and non-buying); such communication must be technically accurate, minimize Hilti's exposure, and demonstrate common sense problem solving capabilities
Visit jobsites and company offices with or without salespeople or strategic business personnel to assess application problems, opportunities, and provide technical education and solutions
Investigate product failures in the field and provide product management feedback on local issues as needed
Investigate business opportunities in the field by participating in Customer Surveys as needed for product and market development
Participate in local sales strategy development and at sales management review and improve sessions Obtain specifications and approvals for use of Hilti products, concentrating on high potential designers, specifiers, and owner groups:
Provide professional educational seminars and presentations for architectural/engineering firms to inform them of Hilti products, their performance characteristics, applications, and product limitations
Provide competent recommendations to engineers, architects, and other designers on specific applications using sound engineering judgment; educate specifier on technical advantages of Hilti solutions not covered by test data
Provide field testing to determine appropriate capabilities in situations not covered by test data
Review project specifications or calculations for engineers and architects; provide feedback to designers regarding accuracy, suitability, and code compliance
Utilizing software provided by Hilti, maintain accurate records of contacts and specifications; coordinate with salesforce to ensure that key opportunities are capitalized on
Create and coordinate jobsite management within Customer Relationship Management system utilizing Hi Site; includes creation of specific jobsites, applications, and active participation in the monthly sales management meetings with Regional Manager
Communicate application specifications with design community to sales team utilizing Customer Relationship Management system, assigning tasks and action items to applicable AMs for conversion of specification to sale
Maintain and update regional fact-base and contacts of designers, influencers, and code officials
Work with local/regional code and approval agencies to obtain necessary approvals:
Understand construction methods and local building codes, as they relate to Hilti products
Provide input on technical approvals and reports related to Hilti's products
Active in local organizations of the design and construction community, i.e. CSI, ASCE, Structural Engineer's Association
Hilti North America ranked 3rd place on the coveted Best Workplaces in Construction by Fortune in 2023.
What do we offer?
In addition to a competitive base salary and exciting bonus potential, we offer a robust benefits package including a generous paid time off policy that includes vacation, personal days, health & wellness, and 2 days per year to give back in your local community, paid family leave, educational reimbursement, 401(k) matching, medical/dental/vision coverage, and a variety of other benefits to fit the needs of our employees.
What you need is:
Bachelor's degree in Architectural Engineering, Civil Engineering or Structural Engineering required; Master's degree (technical or business) preferred.
Knowledge of construction methods and practices preferred
2 years minimum experience in engineering/construction role preferred.
Outside sales or sales experience would be greatly beneficial to this role.
Why should you apply?
Let's face it, we know there are lots of other companies out there. We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. We're a big company with a family-owned feel. You will be given the opportunity to make big changes that will ripple throughout the industry while feeling right at home with the Hilti family
Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
