Support Staff Specialist - Inpatient Therapy
Primary Location
SITE - Main Hospital - Grand Rapids
Department Name
Inpatient Therapy - Support Services
Employment Type
Full time
Shift
Days (United States of America)
Weekly Scheduled Hours
40
Hours of Work
8 a.m. to 5 p.m.
Days Worked
Monday - Friday
Compensation:
Starting at $17.50 (eligible for increase based on experience)
Annual Merit Increases
Medical, Dental, Vision Benefits
Mary Free Bed Summary
We have the great privilege of helping patients and families re-build their lives. It's extraordinarily meaningful work and the reason we greet the day with optimism and anticipation. When patients "Ask for Mary," they experience a culture that has been sculpted for more than a century. Our hallmark is to carefully listen to patients and innovatively serve them. This is true of every employee, from support staff and leadership, to clinicians and care providers.
Mary Free Bed is a not-for-profit, nationally accredited rehabilitation hospital serving thousands of children and adults each year through inpatient, outpatient, sub-acute rehabilitation, orthotics and prosthetics and home and community programs. With the most comprehensive rehabilitation services in Michigan and an exclusive focus on rehabilitation, Mary Free Bed physicians, nurses and therapists help our patients achieve outstanding clinical outcomes.The growing Mary Free Bed Network provides patients throughout the state with access to our unique standard of care.
Mission Statement
Restoring hope and freedom through rehabilitation.
Employment Value Proposition
At Mary Free Bed, we take pride in our values-based culture:
Focus on Patient Care. A selfless drive to serve and heal connects all MFB employees.
Clinical Variety and Challenge. An inter-disciplinary approach and a top team of professionals create ever-changing opportunities and activities.
Family Culture. We offer the stability of a large organization while nurturing the family/team atmosphere of a small organization.
Trust in Each Other. Each employee knows that co-workers can be trusted to make the right decision for our family, patients, staff, and community.
A Proud Tradition. Years of dedicated, quality service to our patients and community have yielded a reputation that fills our employees with pride.
Summary
Responsible for supporting the interdisciplinary rehabilitation team by scheduling clinical evaluations, treatments, and events for all patients of MFB Inpatient Hospital.
Essential Job Responsibilities
The primary responsibility of this role is to complete daily therapy scheduling by maintaining patient/ therapist schedules, completing associated documentation and communications. This may include, but not limited to, PT, OT, SLP, Recreation Therapy, Psychology, Nutrition, Respiratory Therapy, Nursing blocks, Interpreters, outside appointments and MD visits.
Be proficient and assume "super user" status of Electronic Scheduling Software.
Assists members of the interdisciplinary team in resolving scheduling conflicts and adjusting for staff absences, team meetings, and PTO needs.
Assist interdisciplinary team to ensure patients are receiving the minimum required amount of therapy per insurance guidelines, including adjusting schedule for missed minutes
Maintain departmental records and electronic filing systems on a timely basis. (Safety Data Sheets, Electronic Medical Records, etc.)
Maintain optimal par levels for equipment supplies needed for inpatient therapy and care management.
Maintain required calibrations for designated rehabilitation equipment used with patients.
Track, prepare and distribute required patient materials (ie: admission packets, memory journal, graduation materials)
Perform administrative tasks including, but not limited to:
Sort and distribute departmental mail
Manage all data entry as necessary and assigned
Complete departmental copying
Manage departmental phone lines as appropriate
Schedule meeting rooms as requested and communicates changes as necessary.
Access, navigate and interpret multiple reporting platforms, including, but not limited to internal website, electronic medical record (EMR), and data analytics and reporting.
Develop and organize required interdisciplinary team conference schedules for all Inpatient Rehabilitation Physicians and respective teams.
Perform other operational tasks as assigned.
We'll embrace all people by:
Treating everyone with dignity and respect.
Opening more doors to opportunity for others to succeed.
Growing talent and people.
Ensuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status.
Taking action against discrimination.
Honoring our differences and how we collaborate.
Educating staff, patients and the communities we care for.
Restoring hope and freedom, together.
Customer Service Responsibilities
Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.
Responsibilities in Quality Improvement
Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.
Essential Job Qualifications
High School diploma or equivalent.
Excellent telephone and customer service skills
Excellent problem solving/critical thinking... For full info follow application link.
Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.
