Be Proud, Be You, Be Independent!
Are you looking to progress your career as a banking professional?
At Independent Bank we promote a culture that encourages professional growth and embraces the collective sum of your individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities and talent. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company.
We also recognize the importance of career growth, which is why we are proud to offer an exciting and fulfilling Career Path for all of our Retail Branch employees. Whether you’re an experienced banking professional, or excited to begin a lucrative career in banking, our Career Path offers self-directed growth opportunities allowing for the freedom and flexibility to advance at your own pace. This Career Path covers everything from conducting financial transactions, to educating clients on products and services, building client rapport, and even originating client loans. Beginning as a Client Service Associate allows you to learn the basics about Independent Bank’s culture, policies and procedures. From there, you will be equipped with all of the materials necessary to advance through the Career Path, at the rate that suits you, with the potential to earn more as you learn more!
The following paragraphs explain the different levels of the Career Path, including the duties and responsibilities of each level.
Client Service Associate 1
As a Client Service Associate (CSA), you are the face of the bank, providing incomparable service to our clients every day, every time. In this position, you will focus on learning and/or reviewing basic banking transactions, and the fundamental banking terms, products, and services offered by Independent Bank. This position is similar to a traditional “bank teller” role with self-guided growth opportunities.
- Assist clients with transaction services and provide solutions in a friendly and efficient manner.
- Deliver financial solutions to clients utilizing the Independent Bank products and services.
- Gain an understanding of the basic framework of Independent Bank accounts.
- Become skilled with regards to conducting different types of transactions for clients.
- Utilize all available technology to perform daily tasks.
Client Service Associate 2
As a Client Service Associate 2 (CSA2), you are the face of the bank, providing incomparable service to our clients every day, every time. In this position, you will continue to grow the knowledge, skills and abilities necessary to better service Independent Bank clients and offer appropriate products, services and solutions. This position is similar to a traditional “bank teller” role with self-guided growth opportunities.
Client Service Specialist
As a Client Service Specialist (CSS), you are responsible for keeping everything running smoothly behind the scenes, as well as making our clients feel welcomed, engaged, and significant. In this position, you will apply the knowledge, skills and abilities acquired from previous banking and customer service roles to better serve Independent Bank clients and offer appropriate products, services and solutions. This position is similar to the traditional “lead teller” or “personal banker” role with self-guided growth opportunities.
Client Service Expert
As a Client Service Expert (CSE) you are responsible for keeping everything running smoothly behind the scenes, as well as making our clients feel welcomed, engaged, and significant. In this position, you will apply the knowledge, skills and abilities acquired in previous positions and will serve as a mentor and instructor for other team members in advancing their skills. This position is a step above a traditional, more experienced “lead teller” or “personal banker” role with self-guided growth opportunities.
Why You Should Apply:
- Competitive hourly pay and great benefits.
- Accommodating and flexible paid time off.
- A knowledgeable, goal-driven, and exciting team of colleagues.
- Numerous advancement opportunities with structured, personalized career paths and mentoring.
- Exposure to different areas of banking and the ability to work with leaders within the industry.
- Extensive training on all areas and aspects of the banking field to help you reach your highest potential.
- Community-focused events and volunteer opportunities.
What We’re Looking For:
- High school diploma or equivalent education is required.
- Outstanding client service skills.
- Cash handling experience is preferred, but it is not required as we provide ample training.
- The ability to adapt and adjust to new ideas, processes, workflows, and systems.
- Ability to thrive in a fast-paced and rapidly changing environment while maintaining a commitment to accuracy, timeliness, and client focus.
- Excellent interpersonal, presentation, and communication skills. This includes verbal and non-verbal forms of communication, email and phone etiquette, and the ability to work cohesively as part of a team.
- A strong desire to be a part of the Independent Bank family while contributing to our growth and success.
This is an exciting step in a journey to creating a fulfilling and rewarding career at Independent Bank. We are excited to have you join our team!
