Description We are looking for a dedicated Help Desk Analyst I to provide exceptional technical support to our team in East Lansing, Michigan. The ideal candidate will excel in troubleshooting and resolving hardware, software, and network issues while ensuring seamless user experiences. This role is perfect for someone who thrives in a fast-paced IT environment and enjoys working collaboratively to address technical challenges.
Responsibilities:
Provide first-level technical support for hardware, software, and network issues, ensuring timely resolution.
Configure and maintain devices, including Mac computers, Android devices, and related technologies.
Manage user accounts and permissions in Active Directory to support organizational needs.
Deploy and update software applications and system configurations as required.
Troubleshoot and resolve issues related to Cisco and Citrix technologies.
Assist in maintaining telecommunication systems and ensuring reliable ISP connectivity.
Document technical incidents, resolutions, and support procedures to enhance team knowledge.
Collaborate with cross-functional teams to implement and improve IT solutions.
Monitor system performance and proactively address potential issues.
Deliver excellent customer service by addressing user inquiries with patience and professionalism. Requirements - Proficiency in Cisco and Citrix technologies, with hands-on experience.
Strong knowledge of Microsoft products, including Active Directory.
Demonstrated expertise in device configuration and management, including Mac and Android systems.
Experience with software deployments and configuration management tools.
Familiarity with telecommunication systems and ISP troubleshooting.
Excellent problem-solving skills with the ability to work independently and in teams.
Effective communication skills to interact with technical and non-technical users.
Ability to manage multiple tasks and prioritize in a dynamic IT environment. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) .
