As an in-house Services Engineer based on-site at our regional facility in Ann Arbor, MI, you will be responsible for carrying out maintenance, checks, and repair operations of Incucyte (live cell imaging system) in accordance with the priorities and dispatch of operations monitored by the technician manager. Your goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.
This is an on-site role based at our Ann Arbor, MI facility.
What you will accomplish together with us:
Provide exceptional customer care
Perform repairs and calibrations of complex mechanical systems
Perform preventative maintenance and sterilization of systems
Perform software updates, upgrades, and re-images
Resolving IT, PC, and data issues related to system repair, with support
Complete incoming inspection of RMA, Warranty Exchanges, and Demo System
Process S&H of service-related items
Keep an accurate record via written and paper form
Produce timely, accurate, and detailed service reports
Follow all the company's procedures and protocols
Perform preventative maintenance, sterilization, repairs, and calibrations of Sartorius and Essen's local systems
Prepare customer-facing estimates of repairs
Assist in drafting documentation of process and procedure as required
All other duties as assigned by management
Lift items that weigh up to 75 pounds
What will convince us:
Associate's degree or certifications in engineering or military training,
2+ years proven field/depot service experience
Ability to troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills
Ability to work flexible shifts and to adapt to changing work schedules
We Value:
Bachelor's of Science in mechanical engineering, biomechanical engineering, biomedical engineering
Identification with our core values: Sustainability, Openness, Enjoyment
What We Offer
As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
What We Offer
As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
Retirement Savings Plan: 401 k (with generous company match)
Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service
Sartorius is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, disability or based on status in any other protected group of class.
Please view equal employment opportunity posters provided by OFCCP here.
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Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.
We look forward to receiving your application.
www.sartorius.com/career
If you are... For full info follow application link.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.
