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Job Overview
As an Account Executive, Government, you will be responsible for supporting the growth and retention of Local Government accounts. Your primary duties include selling to these accounts, renewing contracts, increasing customer satisfaction, and driving revenue growth. Your performance will be evaluated based on your ability to meet sales expectations and maintain high job performance through various business-building metrics. You will consistently align your work with T-Mobile's core values.
In this role, you will leverage your skills in customer focus, change and innovation, strategic thinking, relationship building, influencing, results orientation, and prospecting to meet or exceed sales targets. You will be responsible for generating new sales opportunities and managing existing customer accounts.
Job Responsibilities:
New Sales: Utilize contact lists to call leads and generate sales opportunities. Meet/exceed monthly sales, renewal, and churn target goals based on targeted metrics. Meet/exceed all departmental goals and business objectives. Welcome customers to T-Mobile, review service agreements, answer questions, and probe for additional business. Sustain monthly call goals as expectations dictate.
Account Management: Establish and cultivate customer relationships to drive sales and increase the customer base. Complete customer account maintenance resulting from account reviews. Provide account analysis to determine upsell and renewal offers. Monitor and resolve customer issues. Track individual account activity and results.
Training: Successfully complete continuous training to maintain knowledge of products, services, and sales approaches. Use automated knowledge systems and training tools to deliver exceptional service to meet T-Mobile's productivity and quality standards.
Professionalism: Demonstrate positive and cooperative behavior with customers and coworkers in team meetings and other internal meetings. Demonstrate personal leadership in consistently maintaining high standards for ethical and professional conduct. Education:
High School Diploma/GED (Required)
Bachelor's Degree (Preferred) Work Experience:
3+ Years Selling to Government (State and Local) accounts. (Preferred)
3+ Years Extensive customer service experience (Preferred)
3+ Years of Business markets sales experience` (Required)
3+ Years Wireless industry sales experience. (Preferred)
3+ Years Telesales or technical sales experience. (Preferred) Knowledge, Skills and Abilities:
Account Management Effectively manage customer accounts to ensure satisfaction and retention. (Required)
Prospecting & Selling: Proven track record of delivering tailored solutions that meet specific client needs, ensuring high customer satisfaction and fostering long-term relationships. (Required)
Attention To Detail Maintain accuracy and thoroughness in all tasks to ensure high-quality outcomes. (Required)
Problem Solving & Analysis: Analyze and resolve complex issues efficiently by interpreting data to identify trends and inform decision-making. (Required)
Building Relationships Develop and maintain strong relationships with clients and stakeholders. (Required)
Negotiation Skillfully negotiate terms and agreements to achieve favorable outcomes. (Required)
Customer Service Provide exceptional service to build and maintain customer relationships. (Preferred)
Technical and Inside Sales: Experience in selling technical products and services, especially solutions, through phone and other communication channels. (Preferred)
CRM & Microsoft Office: Proficiency in using CRM systems such as Salesforce to manage customer interactions and sales activities, along with strong skills in Microsoft Office products, especially Excel, for data analysis and reporting. (Required)
Communication Strong verbal and written communication skills are crucial for customer interactions, presenting solutions, and team collaboration. Clear and persuasive communication builds customer relationships and closes sales. (Required)
Presentations Ability to create and deliver compelling presentations to potential and existing customers. This involves using visual aids and clear messaging to effectively convey the value of products and services. (Required) Licenses and Certifications:
* At least 18 years of age
* Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Total Target Cash Pay Range: $130,100 - $234,600, inclusive of target incentives
Base Pay Range: $78,060 - $140,760
The pay range above is the general base pay range for a successful candidate in this role. The successful candidate's actual pay will be based... For full info follow application link.
EOE Statement
We Take Equal Opportunity Seriously - By Choice
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.
