As part of the Facilities Applications team, the Business Analyst Intermediate will play a critical role in ensuring the technology that powers our clinical spaces runs smoothly, supporting both healthcare providers and patients. This position will involve leading and supporting medium- to large-sized projects, collaborating with both internal and external stakeholders, and serving as a subject matter expert to ensure the seamless operation of various applications.
- System Administration & Technical Support: Serve as a subject matter expert for system administration, installation, and ongoing support, troubleshooting issues and providing performance monitoring and optimization. Participate in weekly Analyst on-call rotation.
- Business & System Process Analysis: Conduct thorough business and system process analysis and design, architecting systems to optimize performance, security, meet business needs, and follow standards.
- Documentation Management: Create, maintain, and review system documentation to ensure accuracy and completeness, contributing to streamlined workflows and processes.
- Stakeholder Liaison: Act as a key liaison between Facilities Applications, internal teams (IT/Facilities), and external vendors, ensuring smooth communication and efficient problem-solving.
- Project Leadership & Support: Lead and/or provide support for multiple concurrent medium- to large-sized projects, defining scope, timelines, and budgets, and ensuring project deliverables align with organizational goals.
- Mentorship & Cross-Training: Provide coaching and mentoring to junior staff, supporting their professional growth and cross-training within the team.
- Training Development & Delivery: Develop and deliver training materials and sessions to business partners, ensuring they have the knowledge to effectively use the systems.
- Education: Four-year degree in a related field.
- Experience: A minimum of 2-3 years of experience working with complex enterprise IT environments.
- Troubleshooting Skills: Strong experience in independently troubleshooting critical applications and network communications.
- System Infrastructure & SOPs: Proficient in identifying, documenting, and maintaining application infrastructure and standard operating procedures.
- Technical Skills: Experience with Windows Server application management and basic networking
- Strong analytical and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities in a fast-paced environment
- Detail-oriented with a commitment to delivering high-quality work
- Collaborative team player who can work effectively with diverse groups
- BACnet Infrastructure: Proven ability to manage, troubleshoot, optimize, and monitor BACnet and BACnet/IP networks
- Technical Skills: SQL Database queries, Cybersecurity, Reporting tools (e.g., Tableau, Power BI, SSRS, BIRT), SharePoint, and ServiceNow
- Application Specific Experience: Experience with Siemens Desigo, Kode OS, IBM Maximo MAS, Boomi Integration, Kubernetes containerized applications, Copeland TempTrak, or power monitoring systems
- Proven leadership skills with experience mentoring and training others
- Industry Knowledge: Familiarity with ITIL practices and hospital facilities operations is preferred
- Certifications: IT certifications in network, server, or security management, along with IBM Certified Deployment Professional - Maximo Manage or IBM Certified Administrator - Maximo Manage, and Boomi is highly desirable
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
The University of Michigan is an equal employment opportunity employer.
