Employer's Name: XC Car Cafe, LLC
Job Location: 1301 E Kalamazoo St, Lansing, MI
Job Title: Business Continuity Manager
Job Description: Create recovery scenarios using SQL Developer Data Modeler, tailoring plans to address the specific challenges faced by international student customers of the company's client. Analyze customer service data using Oracle SQL Developer to identify trends and improve recovery strategies, ensuring the client’s operations align with customer expectations. Use Microsoft Dynamics to track feedback from international students, refining disaster recovery strategies to enhance customer satisfaction and loyalty. Generate detailed reports with Oracle SQL Developer, providing insights into the client’s performance during disruptions and recovery periods to support marketing strategies. Maintain and update emergency plans using SQL Developer Data Modeler to ensure they reflect the unique needs of the client’s international student customers, such as addressing language barriers and varying schedules. Use Microsoft Dynamics to create and manage communication flows, ensuring international students receive timely updates about the client’s operations, fostering trust and engagement. Identify opportunities to improve the client’s processes by analyzing historical customer interaction data with Oracle SQL Developer. Use insights to design marketing strategies that resonate with international students, enhancing their experience and retention during recovery efforts. Leverage Microsoft Dynamics to monitor engagement and ensure communication strategies effectively align with customer expectations. Monitor the client’s operations with Oracle SQL Developer to preempt service disruptions impacting international students, enabling proactive marketing adjustments. Use data insights to refine risk assessments and resource allocation, ensuring the client’s services critical to international students are prioritized and effectively marketed. Simulate scenarios for continuity planning using SQL Developer Data Modeler, crafting models for temporary service adjustments that accommodate international students during disruptions. Use Oracle SQL Developer to analyze the client’s operational data, identifying risks to essential functions and aligning recovery strategies with the preferences of international student customers. Document and track strategy testing through Microsoft Dynamics to streamline internal communication and ensure alignment between the client’s marketing and operational teams. Manage communication with international student customers during emergency planning and recovery efforts using Microsoft Dynamics. Use WeChat to provide real-time updates on the client’s status, service availability, and emergency procedures, enhancing the client’s brand image and customer trust. Conduct customer outreach through WeChat to gather insights about the client’s services, incorporating feedback into future marketing campaigns and continuity plans. Train the client’s staff on effective communication and service delivery during emergencies, focusing on the needs of international student customers to ensure marketing messaging aligns with service quality. Use WeChat to share operational updates and recovery plans with both the client’s staff and customers, promoting transparency and engagement. Ensure compliance with local regulations by using Oracle SQL Developer to track and update operational data, ensuring marketing strategies for the client remain aligned with legal and customer requirements. Coordinate the client’s staff efforts to maintain critical services during disruptions, using WeChat to manage communication and tasks. Highlight the client’s commitment to serving international students through targeted marketing efforts that emphasize reliability and customer care during challenging times.
Major/field of study required: System and Management
Degree level requirement: Master's Degree
Work experience requirement: at least 5 months of experience in the following software: Microsoft Dynamics, Oracle SQL Developer, SQL Developer Data Modeler, Wechat
Please send resume to: carcafemi@gmail.com
