CUSTOMER SERVICE ADMINISTRATOR – JOIN A TEAM THAT FEELS LIKE FAMILY!
Location: Lansing, MI | Full-Time | $18–$21/hr
Are you someone who thrives on solving problems, helping people, and keeping things organized? Do you enjoy being the go-to person who keeps operations running smoothly behind the scenes?
Maurer’s Textile is looking for a Customer Service Administrator to be the friendly, detail-focused professional at the heart of our customer relations. If you're ready to bring your organizational skills and customer service know-how to a team that truly values your contributions — we’d love to meet you!
About Us
Maurer’s Textile is a trusted, family-owned business with over 50 years of experience helping other businesses look sharp and stay clean with professional uniforms, linens, mats, and restroom products. We lead with integrity, communication, and care — and we treat our employees like part of the family.
What You'll Do
You’ll be a key player in our customer experience team, helping resolve issues, manage accounts, and keep everything running on schedule. Your day-to-day will include:
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Communicating directly with customers to resolve outstanding payment issues
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Managing detailed service notes and account records
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Maintaining and updating daily, weekly, and monthly spreadsheets
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Answering customer calls with professionalism and a helpful attitude
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Partnering with internal departments to solve service-related issues
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Ensuring customer satisfaction by following through with thoughtful, effective resolutions
What We’re Looking For
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High school diploma required
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Strong experience in customer service or administrative support
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Proficient in Microsoft Word, Excel, and Outlook
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Detail-oriented with excellent follow-through
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Strong multitasking and time management skills
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Effective verbal and written communication
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Dependable with predictable attendance
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A team player who enjoys problem-solving and takes initiative
Compensation & Perks
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Pay: $18.00–$21.00 per hour (based on experience)
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Schedule: Monday–Friday, 8-hour shift (No weekends!)
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Benefits:
401(k) with company match
Health, Dental, and Vision Insurance
Life Insurance
Paid Time Off
A supportive, family-oriented work environment
