Job Details

Job purpose

Leads day-to-day operations of the Hiawatha Sportsman’s Club Office.  Provides professional and courteous service to office staff and visitors, including members, guests of members, and the public.  

Duties and responsibilities

• Leads the operations of the HSC Office under the supervision of Club Manager.
• Performs all associated duties required by HSC Office Operations
• Responsible for interacting with members and guests while providing them with excellent customer service and satisfaction.
• Uses a computerized cash register (POS system) to collect Club fees and make retail merchandise sales when necessary
• Uses a computerized reservation software for making reservations, checking in guests, checking out guests, recording changes and payments
• Uses a computerized Club software to update Member files when necessary
• Assure proper cash handling per established procedures
• Oversight of office procedures
• Assure phones are answered and calls directed to the appropriate staff
• Facilitate membership transfers
• Assist in the office budgeting process
• Provides information and answers questions concerning various HSC operations and/or directs to appropriate staff.
• Performs or assigns administrative duties as needed
• Performs or assigns operations duties as needed
• Maintains and organizes digital filing system of HSC information
• Provide support to the Board of Governors as needed
• Faxes, scans, and copies documents
• Facilitate and oversight cabin rentals and housekeeping
• Other duties as assigned

Working conditions

• This is a full-time position that requires 40 hours/week.  Non-prime season office hours are Monday – Friday, 8:00 AM – 4:30 PM.  The prime season schedule will require a schedule that will include Saturdays and Sundays, 8:00 AM – 4:30 PM.

Physical requirements

This position requires use of a computer and related equipment in a standard office environment.   

Direct reports

Admin Assistant, housekeeping, as assigned by Club Manager