Description
Monday through Friday 9am to 6pm shift. Overtime is available, not required.
The first 1 to 2 months they will be required to work on-site fully. After 2 months they are requiring at least 2 to 3 days of on-site and the other days remote. Wednesdays are their mandatory days on-site. This is not negotiable. It's company wide.
Responsibilities:
average of 80+ outbound calls per day in an effort to collect the balance owed
email blast campaigns that will generate some inbound calls. Sometimes 20-30 inbound calls per day
managing 200 to 600 accounts per week
following up via email letting them know a balance is due
notating the account using their CRM system and Excel
navigate phone calls to where it would lead to a possible collection
try to collect right on the phone
settle accounts as needed
follow up with daily reporting on activity
Other related duties assigned by management
Skills
customer service, risk mitigation, quality control, escalation calls, excel, Customer care, collection calls
Top Skills Details
customer service,risk mitigation,quality control,escalation calls,excel,Customer care,collection calls
Additional Skills & Qualifications
MUST HAVE:
at least 2 to 3 years of outbound FIRST PARTY collections experience.
basic collection laws knowledge.
great communication skills
great listening skills
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $19.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision- Critical Illness, Accident, and Hospital- 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available- Life Insurance (Voluntary Life & AD&D for the employee and dependents)- Short and long-term disability- Health Spending Account (HSA)- Transportation benefits- Employee Assistance Program- Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Troy,MI.
Application Deadline
This position is anticipated to close on May 2, 2025.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
