Company Description
At Bosch Mobility Aftermarket, we believe in creating a work culture that embodies our core values of grow, enjoy, and inspire. Our Mobility Aftermarket division provides diagnostic and repair shop equipment, spare parts, and repair solutions for passenger cars and commercial vehicles worldwide. Our Automotive Service Solutions operations supply testing and repair-shop technology, diagnostic software, service training, and information services.Our OE Wiper operations has several plants globally serving the OE's with innovative wiper arms.
As a member of our team, you will have the opportunity to grow your skills and knowledge while working with cutting-edge technology. We want you to enjoy what you do and feel inspired to contribute your best to our customers and to the growth of our business. We believe that by cultivating a work environment that encourages personal and professional growth, enjoyment, and inspiration, we can achieve great things together.
Join us at Bosch Mobility Aftermarket and help us shape the future of mobility!
Job Description
Provide timely assistance and direction in management and completion of assignments (vehicle inspections,dealer surveys, etc.).
Receive assignments from the OE, assign cases, log case information to EAA Service Associates, track acceptances and completions of assignments.
Prepare and provides required reports to clients, Reviews SA availability lists and update map.
Schedule and dispatch field service technicians to customer locations.
Coordinating service requests and ensuring timely response to customer inquiries.
Managing service orders, including opening, tracking, and closing them in a timely manner.
Providing technical support to field service technicians as needed.
Monitoring field service activities to ensure quality and adherence to service standards.
Communicating with customers to provide updates on service status and resolve any issues.
Maintaining accurate records of service activities, including parts used and time spent on each job.
Collaborating with other departments, such as sales and engineering, to ensure customer satisfaction.
Analyzing field service data to identify trends, improve processes, and optimize service delivery.
Provide OE's with quarterly reviews
Setup onboarding trainings for new EAA Service Associates
Setup trainings for EAA Service Associates for special projects
Coach and assist other FC's
Ability to create work instructions for their role and special project
Qualifications
KNOWLEDGE and EXPERIENCE:
Required:
Strong organizational skills
1-3 years of project management or related field experience
Proficient in Microsoft Office Suite
Understanding of automotive systems and technologies
Preferred:
- Courses or experience in project management and/or technical automotive operations
SKILLS & ABILITIES:
Required:
Strong organizational skills
Excellent communication abilities
Ability to negotiate with outside organization contacts, such as installers and general contractors
Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.
Additional Information
All your information will be kept confidential according to EEO guidelines.
Equal Opportunity Employer, including disability / veterans.
Comprehensive Benefit Offering - All benefits are effective DAY 1!
Medical, Dental & Vision
Life and Supplement Life
Long and Short Term Disability (after 30 days)
Paid Time Off & Holidays
401K - with generous company match
In addition to 401K, additional retirement benefit 100% company paid
Annual bonuses
Tuition Assistance
Paid Volunteer Time
Associate Discounts on Bosch products like home appliances, powertools, thermal products like tank-less water heaters and more
