GENERAL SUMMARY:
Helps to identify and meet the needs of laboratory customers. Corresponds by telephone to
provide information and resolve problems related to test requests, submission requirements, and
result status. Uses information systems to gather data and track client encounters. Depending on
site-specific job duties, may perform specimen collection as a primary duty. Must demonstrate
competency, reliability, productivity, and compassion on a sustained basis.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Interacts with laboratory customers as a resource for test requests, submission and specimen
requirements, supplies, results, and use of the Laboratory Information Systems.
Demonstrates strong customer service focus by serving as a role model to laboratory staff in
the areas of communication, teamwork, ownership, reliability, and sensitivity.
Understands and uses service recovery concepts and tools.
If applicable to the location, performs all Laboratory Assistant duties including specimen
collection, with an acceptable level of competency.
Coordinates expedited handling of routine and special test requests, including specimen
processing, transportation, and reporting.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
High school graduate
Requires two to three years of clinical laboratory experience with a working knowledge of
specimen collection, handling, preparation, and work flow.
Additional Information
Organization: Henry Ford Hospital - Detroit Main Campus
Department: Lab Support Services
Shift: Day Job
Union Code: Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services - from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .
Benefits
The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
