GENERAL SUMMARY:
The Senior Specialist, System Communications is responsible for providing strategic communications and engagement support for key internal partners across Henry Ford Health, with special emphasis on Information Technology (IT). This role will serve as the communications lead for large-scale technology transformation and IT initiatives such as Epic EMR integration, enhancement and associated change management across sites; technology strategy and the role of IT, AI and other tech in the future of healthcare. Committed to maintaining strong, trusted relationships and building a well-informed, highly engaged workforce, the senior specialist will develop and implement comprehensive communication plans including key message and narrative framework development, storytelling opportunities, issues and change management support, informational and educational resources, execution of communication plans, and the development and monitoring of key metrics to measure success. An empowered project manager, subject matter expert and passionate storyteller, the senior specialist will lead and advance strategic communications efforts across all audiences, working closely with other communications team members and leaders to coordinate and align efforts across the health system. Additionally, the senior specialist provides ongoing support and counsel for key internal partners as needed. This position will report to both IT leadership and the Director of System Communications.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Develops and executes communication plans, content and engagement strategies for key internal partners in IT and additional system, clinical and operational departments and leaders as needed
Creates highly informative and engaging content across all audiences and platforms, including intranet, newsletters and internal events - with a focus on strategic approaches, innovation and creativity
Serves as project manager for IT communications for various daily and large-scale communication needs to educate and inform target audiences
Develops and maintains trusted relationships with key internal partners - able to provide strategic support and counsel
Coordinates and aligns messaging and information sharing across communications teams
Works closely with communications leaders to develop metrics to track engagement from communications plans and projects
Assists with team member engagement and recognitions strategies and events as needed
EDUCATION/EXPERIENCE REQUIRED:
Minimum of Bachelor's degree (B.A.) from four-year college or university in Public Relations, Communications or a related field - or equivalent.
A minimum of 5 years' experience in public relations, communications, or a related field, with increasing responsibility.
Exceptional oral, written and digital communication skills.
Excellent people skills - works extremely well with a broad cross-section of leaders
Must be a critical thinker, able to distill and communicate complex medical and other concepts across broad audiences
Must be guided by a passion for storytelling, natural curiosity and a collaborative "client partner" orientation.
Able to manage multiple projects, accounts and complex issues with an orientation to strategic focus, innovation, creativity and attention to detail and accuracy.
Additional Information
Organization: Corporate Services
Department: Ascension IT Project Mgmt Off
Shift: Day Job
Union Code: Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services - from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .
Benefits
The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
