Who We AreServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for nine consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.
What We DoThis position is accountable for performing and monitoring a variety of default loan servicing events within timelines and workflow processes on files. And, further responsible for developing process improvement in accordance with established work rules, goals & objectives to improve timeline and attorney performance. You are expected to establish/maintain procedures, a culture of team collaboration, accountability, operational excellence, and unwavering commitment to customer service and satisfaction.
What You'll Do:
Responsible for servicing mortgage accounts to ensure loss mitigation or liquidation claims are filed accurately and in compliance with all state, federal laws, and within Investor, Insurer, Agency and company guidelines
Monitor loans within the claims queue to ensure all required milestone(s) are met
Ensure claim filing/activities are completed accurately and timely
Document and maintain all systems necessary for proper claim follow-up
Review investor status and cure any defects causing non-payment of claim. This includes but is not limited to denials, suspensions, appeals, pending servicer review, demands, reconveyances and bill of collections.
Ensure claim funds are received and applied in system of record timely and accurately
Monitor and identify trends or risks associated with the portfolio and communicate to management
Follow departmental and business policies with strict adherence
Prioritize allocated work to ensure timely and accurate resolution to both external and internal partners
Stay current with pending regulatory and state law changes that could impact Claim processes
Diligently follow up on all outstanding requests and telephone calls from internal and external partners
Assist wherever needed, when necessary
What You'll Bring:
5+ years GNMA Claims OR GSE Claims
Thorough working experience of filing FHA, VA, USDA, MI or FNMA/FHLMC Claims
Ability to problem solve questions regarding unpaid claims with positive resolution
Thorough ability to research issues and obtain proper documentation, in a timely manner as requested, by the investor or mortgage insurance company
Understanding of the mortgage default process (for example: Foreclosure, Bankruptcy, Loss Mitigation, Eviction)
Thorough working experience of reviewing mortgage documents for claim filing (for example: Attorney Chronology, FHA over-allowable approvals and denials, payment history, supporting documentation for Taxes, Insurance, HOA)
Requires extreme attention to detail and ability to adhere to strict guidelines and procedures
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
Excellent oral communication skills, including ability to effectively coach, motivate, and lead
Salary Range: $27.40 - $36.53 Hourly
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
What We OfferBy choice, we don't simply accept individuality - we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it's the right thing to do, but also because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
First American invests in its employees' development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer.
