Position Summary:
The Lead Host / Cashier is responsible for providing AAA 4-Daimond customer service while seating guests and processing transactions. The Lead Host/Cashier is expected to exemplify the duties of the Host/Cashier for other Host/Cashiers, handling tendering transactions accurately and efficiently and consistently completing the steps of service according to department standards, all while maintaining a clean and organized workspace.
About Us:
At Gun Lake Casino Resort, every Team Member is an ambassador, essential to the success of our company and our culture. We expect that all Team Members take personal ownership in ensuring that everything they do is in the best interest of Gun Lake Casino Resort and embody the core values of the Seven Grandfather Teachings:
Love : Love your brothers and sisters and share with them.
Truth : Be true in everything you do. Be true to yourself and to your fellow Humans.
Respect : You must give respect if you expect respect. Respect everyone, all persons, and all the things created.
Bravery : To do what is right, even in the most difficult of times.
Honesty : Be honest in every action and provide good feelings in your heart.
Wisdom : We cherish knowledge; wisdom is used for the good of the people.
Humility : Know that you are equal to everyone else, no better, no less.
In this Role:
Maintain a professional and courteous attitude, ensuring a positive guest interaction by always demonstrating Gun Lake Casino Resort's AAA 4-Diamond service standards.
Follow the 7 Steps of Service as outlined by the F&B Department to ensure guest satisfaction and consistently high secret-shop scores.
Anticipate and address guests' needs and preferences to ensure a personalized dining experience.
Accurately handle cash, credit/debit card, and Player's card transactions.
Be aware of all current casino promotions as they relate to pricing and discounts in your area.
Process sales quickly and efficiently, assuring accuracy in pricing and product information.
Issue receipts, refunds, credits, and change to guests.
Maintain the cleanliness and organization of the area.
Replenish supplies such as pens, receipt paper, bags, and menus as needed.
Using hosting software, maintain an accurate and updated floor plan, reservation board, and waitlist.
Rotate seating evenly amongst Service Staff to ensure prompt service experiences for guests.
Work closely with the other food and beverage staff to ensure seamless service.
Assist with cleaning of guest areas throughout the venue whenever able.
Provide training to other Host/Cashiers when needed as directed by management.
Have complete knowledge of all food and beverage menu items including their preparation, ingredients, cooking methods, portions, and prices. This includes all bakery/deli case items.
Be aware of activities in the dining room, including, but not limited to the service standards of bussing tables, station assignments, special functions, the presence of executives, and the availability of particular items.
Ensure the efficient and smooth operation of the restaurant by alerting management of any guest opportunities, including, but not limited to, service opportunities, food quality issues, and any guest experience flaws (temperature, lights, etc.).
Ensure proper service by being aware of the business volume and capacity as well as identifying guest opportunities in advance and addressing them with both the guest and the server immediately and assisting in any way possible.
Have knowledge of all methods of check tendering (cash, comp, coupon, credit card, points, gift certificates, etc.).
Maintain "Unsurpassed Service" personal grooming and uniform standards pursuant to the Company's policies.
Greet and seat guests pleasantly, quickly, and efficiently in an "Unsurpassed Service" manner.
Take names for a wait and coordinate accurate wait times to ensure guest service.
Monitor the door at all times to ensure friendly greetings and prompt seating of guests.
Ensure Team Member safety by being alert and identifying any safety hazards both in the restaurant and in the immediate vicinity on the casino floor and notifying management or appropriate personnel immediately.
Comply with Board of Health Standards.
Inform the immediate supervisor of any product shortages and equipment needs.
Assist in bussing and/or resetting tables.
Have knowledge of all service responsibilities, including, but not limited to the food servers, bussers, and room runners.
Have detailed knowledge of the resort and its amenities.
Run cash register and handle money.
Responsible for register bank and all money, charges, and comps collected during a shift.
All other duties as assigned.
Essential Qualifications:
Must be 18+ years of age.
High School Diploma or GED required.
One (1) year of prior experience required.
The ability to add, subtract, divide, and calculate percentages as it pertains to cashiering.
Ability to multitask and work efficiently in a fast-paced environment.
Extensive experience with POS systems and Hosting Software required.
Strong customer service skills with a focus on creating a memorable guest experience.
Flexibility to work various shifts, including mornings, evenings, weekends, and holidays.
Demonstrated ability to communicate effectively with Guests, Team Members, and Management in both written and verbal form.
Must demonstrate sound judgment and maturity in his or her decision-making ability, even when dealing with difficult situations.
Must hold/maintain certification with Alcohol Awareness (TIPS). If not certified, training will be provided.
Availability and willingness to work extended hours including nights, weekends, and holidays as business requires.
Must be able to obtain a gaming license with the Gun Lake Tribal Gaming Commission.
Demonstrated ability to work independently with minimal direction.
Responsible for maintaining cleanliness and sanitation standards in accordance with department policies.
Ability to work effectively in high-volume environments while maintaining proper portion control, safety, health, and service standards.
Must have cash handling experience; responsible for all transactions in a Casino environment.
Must maintain accurate cash handling and blind drop procedures when using a cash bank in accordance with department policies.
Must be willing and able to participate in ongoing training.
Adhere to all company and department policies and procedures as well as all Beyond the Best practices.
Follow proper transaction settlement procedures.
Physical Requirements:
Requires normal, corrective vision range, the ability to see color, and the ability to distinguish letters, numbers, and symbols.
Ability to read, write, and input data into the computer.
Must have the manual dexterity to operate job-related equipment.
Must have the ability to access all properties and areas.
Must be able to lift up to 50 pounds, push up to 250 pounds on a push cart, and enter walk-ins of between -10 to 40 degrees without assistance.
Ability to stand for the duration of their shifts
Work Conditions:
Work is typically in a restaurant environment, front-of-house area, or on the casino floor. Work areas may be warm, cold, or noisy and may contain second-hand smoke. Tasks may be required to be performed from a sitting or non-sitting position in a confined area. Team Members may be required to stand, walk, lift, reach, push, pull, and grasp.
Disclaimer and Conditions of Employment:
The above statements are intended to describe the general nature and level of work being performed by persons assigned to this job. These statements are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.
All appli
