PART TIME 24 HOUR DAYS POSITION
GENERAL SUMMARY:
Under general supervision, responds to inquiries from physicians, behavioral health providers, and the public regarding behavioral health treatment. Arranges for patient admission, transfer, and/or provides appropriate referrals to outside entities.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
- Manages crisis calls or patients who walk in with the use of de-escalation,
intervention, active listening skills and completes the following as applicable: welfare
check, duty to warn, adult or child protective service referral and/or contacting on call
psychiatrist and document appropriately. Contacts emergency personnel when
appropriate.
- Serves as a resource to all clinical areas within the organization and community for
the care, treatment, and disposition of behavioral health patients.
- Triages clinical calls or walk-in patients and referral to appropriate level of care
(routine, urgent, immediate).
- Completes the intake interview in a professional and concise manner, following
through with the appropriate departmental procedure depending on the type of
intake and circumstances.
- Responds to inquiries regarding behavioral health treatment. Determines
appropriateness of potential treatment(s) based on specific criteria as a
multidisciplinary team.
- Maintains knowledge about area agencies and resources available in our area and
can refer patients appropriately.
- Exhibits proficiency in computer programs including, but not limited to, Microsoft
Office applications, Leo (Lifeways), Web-Denis, MI-Health, Epic, Halo/Symplr, etc.
- Assists with work queue management for referred patients needing behavioral
health services.
- Maintains knowledge of and reviews legal documents including petition, clinical
certificate, voluntary admission forms, assisted outpatient treatment (AOT), etc.
10.Assists in the preparation and coordination of the admission and transfer process for
behavioral health patients, both internally and externally.
11.Completes insurance benefit and pre-authorization requirement verification as
appropriate.
12.Completes billing procedures, as necessary.
13.Performs other duties as related or assigned.
EDUCATION/EXPERIENCE REQUIRED:
Bachelor's degree in Social Work, Psychology, Human Services, or other related field of study. Minimum of one-year behavioral health experience or less than one year of access center intake and referral experience.
Additional Information
Organization: Henry Ford Jackson Hospital
Department: MH - Sa Access Center
Shift: Day Job
Union Code: Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services - from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .
Benefits
The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
