Tweddle Group
For 70 years, clients have relied on Tweddle Group’s breadth of services and global acuity to efficiently develop products and services that communicate with vehicle owners and service personnel. As a leading international automotive communications and publishing solutions provider, Tweddle Group combines our unique expertise in Information Development, Management, and Delivery to revolutionize the owner’s information kit process. Tweddle Group was the first company to replace and enhance printed owner materials with a customer-friendly user guide, DVD, and mobile phone application. Additionally, we provide service personnel with the information required to accurately diagnose and repair vehicle concerns.
In 2021, Tweddle Group merged with CJK Group, increasing our global reach in the way of 16 additional locations. With offices in the US, India, Belgium, and Italy, we’re dedicated to providing information solutions around the world.
Our culture is one that values teamwork, learning, and continuous improvement. We offer a competitive salary and benefits package, as well as opportunities to advance within our company. If you are looking to join a team with a professional environment, consistent growth, and profitability, then Tweddle Group is the place for you.
Job Summary:
Tweddle Group is seeking a Support Specialist. This position is responsible for creating, modifying, and updating service manual publication structures to support development team needs for creation of Service Manual publications. They also prepare the completed service manual for delivery to the customer ensuring high quality by performing multiple quality checks and processing to create HTML outputs that are viewable by dealerships around the world.
Basic Qualifications:
- Associate degree or equivalent authoring system administration experience.
- Excellent written and oral communication skills.
Desired Skills and Abilities:
- Positive, enthusiastic, well organized, self-motivated learner.
- Self-disciplined, competent, and committed to follow-through on all tasks.
- Manage time/workload to ensure successful delivery of projects.
- Ability to work with domestic and international business cultures.
- Exceptional attention to detail.
- Ability to work under pressure and prioritize tasks to ensure efficiency.
Physical Requirements:
- While performing the duties of this job, the employee is regularly required to spend extended time at their desk using standard office equipment.
Travel Requirements
- Less than 5% domestic and international travel may be required.
Tweddle Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you need assistance or a reasonable accommodation to apply for employment, please contact the location HR at (586) 783-6120 or [email protected].
