Part-Time Customer Success Representative (TEMPORARY ADMINISTRATIVE SPECIAL SERVICES)
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Part-Time Customer Success Representative (TEMPORARY ADMINISTRATIVE SPECIAL SERVICES)
Salary
$31,200.00 - $49,982.00 Annually
Location
Michigan, MI
Job Type
Special Service-Temp Seasonal (usually fulltime)
Job Number
202404929101OCFODTSJS
Department
Off Chf Financial Officer
Division
Detroit Taxpayer Service
Opening Date
04/10/2025
Bargaining Unit
9000-Non Union Salary Regular Service General
Description
Benefits
Questions
Description
Success Team Representative (Call Center Only)
Are you a charismatic, friendly, problem-solving team player? If so, we have an ideal position for you within our Call Center. You will be tasked with delivering exceptional service and establishing rapport with our customers. As a close-knit team, exceptional teamwork is a fundamental requirement. Our primary objective is to ensure that our customers feel confident and satisfied when reaching out to us for assistance. The Customer Success Representative plays a crucial role in addressing inquiries from Treasury Department customers. Your work will directly impact our customers' experience. You will be responsible for responding to their requests and complaints, conducting records research, and addressing routine customer inquiries.
~ THIS IS A TEMPORARY ADMINISTRATIVE SPECIAL SERVICES POSITION (TASS) ~
Examples of Duties
What You'll Do:
Answer incoming calls from business and residential customers.
Determines requirements by working with customers.
Assist customers with problem resolution, including accurate input of information.
Interact with other Treasury departments to resolve issues.
Fulfills requests by clarifying desired information, completing transactions, and forwarding requests.
Follow up customers' cases
Accurately enter customer information in the Cherwell system.
Maintain a professional working environment.
Display self-discipline and self-confidence.
Show respect for our customers and fellow employees.
Other duties as assigned, which may include participating in team meetings, contributing to process improvements, and assisting with training new team members.
Minimum Qualifications
Minimum Qualifications/Skills
Excellent verbal communication skills
Telephone Skills
Friendly and pleasant manner
Strong computer skills. You'll need to be able to type, search, and perform transactions quickly, all while providing a friendly voice and high-quality experience for our members. They deserve the best!
Documentation Skills
Active listening skills
Attention to detail
Problem-solving skills
Critical Thinking skills
Education and Experience Requirements:
Education. You'll have to be able to learn our processes, products, and services quickly and thoroughly. That's what we're here for, after all! You'll need a high school diploma/GED. An associate's degree in business or a related field is a plus!
One to two years of call center representative experience
Call Center and/or financial institution experience is a plus.
Fluent in Spanish/Arabic (A Plus but not necessary)
Medical Plan Offering for Administrative Special Services Employees
The City of Detroit is pleased to continue to provide a medical plan option to our Administrative Special Services Employees for the 2020 plan year. This plan is provided by Blue Care Network of Michigan and utilizes their PCP Focus Network. This plan provides you with the opportunity to receive an enhanced level of benefits and pay less out of your paycheck for your medical plan. There are two important requirements that you should consider and understand if you should decide to enroll in this plan. You will have to choose a primary care physician that serves within the PCP Focus network. This primary care physician coordinates your care. The network includes over 22,000 Primary Care Physicians. There are also Wellness Requirements that you (the subscriber) must meet in order to remain in the enhanced level of benefit.
Administrative Special Services Staff (Exempt) are eligible for the following benefits:
CURRENT SICK LEAVE - Granted (3) months of continuous service. (1) day per month, not to exceed (12) days per year.
VACATION - Granted (1) day per pay period, not to exceed 20 days per fiscal year
PAID HOLIDAYS - Granted if paid for 600 straight time hours in the (12) months prior to the holiday
MILEAGE REIMBURSEMENT - Granted on same basis as regular employees.
WORKERS COMPENSATION - Covered by applicable laws.
UNEMPLOYMENT COMPENSATION - Covered by applicable laws.
HOSPITALIZATION - You are eligible to purchase healthcare benefits for yourself and your dependents under a group rate. You will be responsible for the full premium, no employer contribution will be applied. Please review the Health Care Plan Options Booklet for more detailed information.
This position is not eligible for the City Pension Plan, dental, vision, optical, death, life, disability, funeral, reserve sick or jury duty.
Administrative Special Services Staff (Non-Exempt) are eligible for the following benefits:
CURRENT SICK LEAVE - Granted (3) months of continuous service. (1) Day per month, not to exceed (12) days per year.
VACATION - Granted on the following basis:
Terms of Service Vacation leave Earned
Less than 6 months None
After 6 months & (1000 work hours)5 days
After 1 year An additional 5 days
2-5 years 10 days
6-7 years 11 days
8-9 years 12 days
10-12 years 13 days
15- years15- years
PAID HOLIDAYS - Granted if paid for 600 straight time hours in the (12) months prior to the holiday
OVERTIME - Granted on same basis as regular employees.
MILEAGE REIMBURSEMENT - Granted on same basis as regular employees.
WORKERS COMPENSATION - Covered by applicable laws.
UNEMPLOYMENT COMPENSATION - Covered by applicable laws.
HOSPITALIZATION - You are eligible to purchase healthcare benefits for yourself and your dependents under a group rate. You will be responsible for the full premium; no employer contribution will be applied. Please review the Health Care Plan Options Booklet for more detailed information.
This position is not eligible for the City Pension Plan, dental, vision, optical, death, life, disability, funeral, reserve sick or jury duty.
01
Please indicate your highest level of education completed
High School Diploma/GED
Associate's Degree
Bachelor's Degree
Master's Degree
PhD/J.D.
No Education experience
02
How many years of previous experience do you have in a call center environment?
None
1 - 3 Years of experience
4 - 7 years
8 years or more
Required Question
Employer
City of Detroit
Address
Coleman A. Young Municipal Center 2 Woodward Ave ste 316 Detroit, Michigan, 48226
Website
http://www.detroitmi.gov/Detroit-Opportunities/Find-A-Job
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