Position Purpose:
Provide reference services by answering inquiries and providing instruction in the use of library
resources. Organize and maintain collections as assigned.
Education and/or Experiences Qualifications:
To perform this job successfully, an individual must have the following education and/or experience:
• Bachelor’s degree.
• A minimum of two years of related experience required.
• Excellent oral and written communication skills.
• Experience with standard word processing and spreadsheet software.
• Experience using library computer application and Internet resources including databases
and online catalogs.
• Ability to work independently and with a team of co-workers.
• Demonstrated ability to use good judgment in all situations.
• Possess a proactive public service philosophy.
Position Essential Functions and Responsibilities:
• Provide reference assistance to patrons of all ages and abilities in person, by phone, mail, email, or chat under the general direction of the Adult Services Librarian utilizing resources in
a variety of formats.
• Work regularly scheduled hours at reference desk.
• Assists in maintenance with supervisor.
• Provide technology troubleshooting and one-on-one computer instruction to patrons. This
includes but is not limited to the use of information resources, including computers,
computer software, informational databases, printers, laptops, tablets, smartphones,
microfilm reader-printers, photocopier, and other devices. Must be able to adapt to emerging
technologies.
• Compile indexes, bibliographies, inventories, and other records to assist in the use of various
library collections.
• May run or assist in running library programs for adults.
• Make suggestions to patrons for reading and research materials including researching topics
of interest to create monthly book displays.
• Explain library policies and procedures to patrons in a manner that ensures positive customer
relations.
• Meet US Department of State requirements to become an authorized Passport Agent, and
process passport applications for library patrons.
• Record and maintain various user statistics and other department records.
• Collect service fees as appropriate.
• Create posters, bookmarks, flyers, and press releases for upcoming events sponsored by the
Adult Services Department