Company
With around 480 locations in over 40 countries, thyssenkrupp Materials Services is the biggest materials distributor and service provider in the western world. The broad service spectrum offered by the materials experts enables customers to focus on their individual core business. The area of Materials Services spans two strategic areas: global materials distribution as one-stop-shop - from steel and stainless steel, tubes and pipes, nonferrous metals and specialty materials to plastics and raw materials - and tailored services in the areas of materials management and supply chain management. An extensive omnichannel architecture offers 250,000 customers worldwide cross-channel, round-the-clock access to more than 150,000 products and services. A highly efficient logistics system ensures that all requested services are smoothly integrated into customer production processes "just-in-time" or "just-in-sequence.
thyssenkrupp Supply Chain Services strives to be the preferred supplier of value-added product management and industrial services for the manufacturing industry in North America, differentiating itself from competitors through superior reliability and quality of service, performance excellence, continuous improvement, and emphasis on creation of value. Successful partnerships with the automotive industry, its Tier I, Tier II, and Tier III suppliers, and other original equipment manufacturers (OEM) and assemblers are the foundation of successful growth as a service provider of choice. Major market segments also include consumer goods, white goods, beverage and pharmaceutical industries. Services include supply chain management, logistics management, testing and inspection services, and packaging and kitting.
Your responsibilities
Job Summary
The Key Account Manager - New Business Growth is the primary customer-facing commercial representative for thyssenkrupp Supply Chain Services (SCS), responsible for driving strategic customer engagement, business development, profitable growth, and key account retention. This role not only represents the SCS business unit but also embodies the global thyssenkrupp brand, fostering strong relationships and positioning the company as a trusted logistics and supply chain partner.
Success in this role is measured by customer satisfaction, profitable growth, and the ability to identify and secure new business opportunities. The Key Account Manager serves as the Voice of the Customer, ensuring solutions align with evolving market demands and operational excellence.Job Description
Customer Relationship & Strategy Development
Serve as the primary relationship manager for key customer accounts, ensuring proactive engagement at all levels.
Develop and execute customer-centric strategies that drive mutual profitability and long-term partnerships.
Lead strategic discussions with key decision-makers through a consultative approach, aligning solutions with operational needs and supply chain efficiencies.
Conduct and/or participate in Quarterly Business Reviews (QBRs) and other customer meetings to assess performance and uncover new opportunities.
Identify market trends, competitive intelligence, and emerging technology solutions to support customer needs and differentiate thyssenkrupp SCS.
New Business Growth & Commercial Strategy
Lead commercial negotiations for new business opportunities, ensuring alignment with customer expectations, operational capabilities, and financial objectives.
Identify and develop new market opportunities and potential customers, expanding the thyssenkrupp SCS footprint.
Drive RFQ (Request for Quote) management, including receipt, distribution, and internal coordination.
Manage internal pre-nomination activities, ensuring pricing, investment, site selection, and resource planning are aligned with the RFQ process.
Collaborate with Operations, Real Estate, Legal, Finance, and other Commercial team members to develop comprehensive proposals and contract structures.
Negotiate, structure, and implement commercial agreements to maximize revenue and profitability.
Develop and deliver commercial presentations to senior leadership and external stakeholders.
Represent thyssenkrupp SCS at industry events, trade shows, and executive networking functions to foster business growth.
Customer Engagement & Competitive Intelligence
Establish and maintain relationships across all levels of customer organizations, ensuring transparency and trust.
Gather and analyze market intelligence, competitive pricing data, and customer trends to position thyssenkrupp SCS competitively.
Communicate customer expectations internally, ensuring cross-functional teams are aligned with business objectives.
Qualifications & Experience
Education & Experience
Bachelor's degree in business, Supply Chain Management, Engineering, or related field (MBA preferred).
10+ years of experience in sales, key account management, or business development within automotive/EV, renewable energy, industrial, eCommerce, or 3PL industries.
Deep understanding of supply chain operations and logistics, 3PL solutions, and warehouse management systems (WMS).
Experience in transportation and logistics solutions, including international and multimodal operations.
Strong background in negotiating complex contracts and service agreements.
Experience in a global, multi-cultural organization... For full info follow application link.
thyssenkrupp Materials NA Inc is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, sex, race, color, religion, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law.
Applicants with disabilities who require reasonable accommodation in connection with the application process are encouraged to contact us at [email protected]
