Requisition ID: 66318
ABOUT WHIRLPOOL CORPORATION
Whirlpool Corporation (NYSE: WHR) is a leading kitchen and laundry appliance company, in constant pursuit of improving life at home and inspiring generations with our brands. The company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2023, the company reported approximately $19 billion in annual sales, 59,000 employees, and 55 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com.
This role in summary
Whirlpool is currently seeking a Specialist, Supply & Logistics in our Supply Fulfillment OFT. This role will be located onsite at our Riverview Campus, In Benton Harbor MI.
The order fulfillment organization works to ensure the timely fulfillment of customer orders from our distribution centers. Based on the trade partner serviced, the process will vary. The goal is to collectively (across several groups) ensure excellent customer service and communication related to the on-time fulfillment of customer orders. This role may require work utilizing databases and other tools to identify at-risk orders and resolve any issues preventing delivery, our focus is on the conversion of orders to delivery. These issues will vary from back-ordered products to transitions, set-aside orders, and others. This work is highly visible, fast-paced, and is perfect for someone with the ability to think critically, apply lean principles, problem solve, work independently, put people at ease, and make the Whirlpool order experience a mutually rewarding one. We work to provide cross-functional support and serve as a point of contact for the R&B Sales Organization and TX/CX Order Management for escalated issues. We are responsible for communicating solutions and updates to our trade customers and process partners across the organization. We actively look for opportunities to improve our work using CI methodologies and tools. We interact with both internal and external process partners, as well as directly with the customer, to resolve order issues daily.
(This position is located in Center if local, based on Whirlpool corporate standards)
Your responsibilities will include
Research order availability issues for the contract channel, either resolving the issue or proposing an alternative option within TX guidelines
Work with TX, Logistics, and trade customers to resolve outstanding delayed deliveries
Be available for internal process partners to create or cancel delivery documents
Research and assign set-aside orders and other prioritizations within our channel
Maintain key metrics as designated by the team, including lines per hour and eCRM utilization
Research and implement automation within team databases
Utilize Standardized Work methodology to identify wastes in current processes and eliminate those wastes
Identify systemic problems, evaluate potential solutions, and make recommendations for a course of action
Work with TX, Logistics, Inside Pass, and TCT to resolve outstanding delayed deliveries and critical fulfillment issues.
Monitor open orders in assigned regions and perform quality assurance for order processing to ensure complete, on-time deliveries across all channels.
Work cross-functionally across the organization to determine areas of opportunity in resolving at-risk orders
Daily fulfillment and optimization of truckloads shipping directly to the trade customer at the FDCs (Factory Distribution Centers) and RDCs (Regional Distribution Centers).
Fulfilling orders or trade partners and end consumers
Flexibility with schedule to include working 10-7 EST late shift
Minimum requirements
High School Diploma or GED
1+ years of experience in Customer Service or Order Management, (virtual or in person)
Preferred skills and experiences
Bachelor's Degree
Organizational Skills
Customer service and communication skills
Work in multiple systems at one time and go between (ie; SAP ECC, SAP eCRM, MS Access, MS Excel, & Google Suite).
Work independently and come up with new resolutions based on data researched
Positive attitude, willingness to accept constructive feedback
Driver of change and demonstrated ability to problem solve and critically think
Learn quickly and adapt to new situations, environments, and tasks
Sales/Trade relations and ability to collaborate
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What we offer
Generous benefits package (https://www.whirlpoolcareers.com/work-with-us-ca-experienced/) , Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required).
Connect with us and learn more about Whirlpool Corporation
See what it's like to work at Whirlpool by visiting Whirlpool Careers (http://www.whirlpoolcareers.com/) . Additional information about the company can be found on Facebook (http://www.facebook.com/WhirlpoolCorp/) , Twitter (http://twitter.com/whirlpoolcorp) , LinkedIn (http://www.linkedin.com/company/whirlpool-corporation/life/) , Instagram (http://www.instagram.com/whirlpoolcorp/) and YouTube (http://www.youtube.com/user/WhirlpoolCorporation) .
At Whirlpool Corporation, we value and celebrate diversity. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.
