CAREER NAVIGATOR
DEPT: WayneLINC
RESPONSIBLE TO: PROGRAM SUPERVISOR
GENERAL SUMMARY:
NOTE: Career Navigator will work 60% in Southgate/40% in Grosse Pointe
The Career Navigator will work in partnership with Career Coaches, WayneLINC, training vendors, partner agencies and AJC staffs to support jobseekers in navigating and connecting to essential services required to remove barriers and move into career service activities. These can include transportation, childcare, housing, legal aid, adult basic education, or expungement supports. The Career Navigator will become an expert in understanding their various partners and the supports/services they offer, including related eligibility and referral process. They will also understand the career development/decision making process, local labor market data and labor economy to guide job seekers in their career pathways and make referrals to employment opportunities. The Career Navigator will be responsible for meeting specific performance goals.
PRINCIPLE DUTIES AND RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:
· Conduct outreach, pre-screening, intake, and registration for the WayneLINC program in accordance with applicable regulations and policies on site at SEMCA AJCs and at various partner organizations, training vendors, and community agencies and events. Deliver presentations and information sessions to present program information and develop referral network.
· Maintain up to date knowledge of program regulations and policies, attend various training sessions, webinars and workshops, review and comprehend materials related to program requirements, regulations, and procedures.
· Coordinate referrals to subsidized and unsubsidized employment opportunities with the Business Service Teams, maintain talent pool for ready referral to job orders, track referrals and feedback, meet or exceed goals.
· Assist customers to identify the best community resources available to meet their needs and support referrals to those supports including conducting warm handoffs to the partner organizations.
· Develop relationships with organizations that provide barrier removal/essential services in the service delivery area to facilitate effective referral and feedback of customers referred.
· Maintain updated information on partner organizations by making routine contact to verify available services and eligibility requirements.
· Provide updates to career coaches regarding the status of barrier resolution and actively participate in case management and team meetings.
· Assist customers in setting up various on-line accounts to apply for jobs, supportive services, financial aid, and training.
· Advocate for and link customers to community services and assist in accessing available support services.
· Follow-up with customers and partner organizations on status of barrier resolution/referral.
· Assess basic needs, preparedness for training, subsidized work placement, and career readiness. Develop employability plans and conduct career research to define career goals.
· Conduct various career and needs assessments and review/interpret results with job seekers.
· Actively recruit individuals for participation in the program and match with appropriate opportunities/activities in the program.
· Complete program registration and enrollment forms, and payment requests. Gather support documentation in accordance with program requirements and create and maintain files.
· Comply with and adhere to regulations regarding safety, security, and transmission of private personal data.
· Maintain knowledge of available training and employment opportunities available through the WayneLINC program and the AJCs to review with customers and make appropriate referrals.
· Support referral and placement into available employment opportunities through individual career coaching, resume development, interview preparation, and obtaining results of referrals.
· Review and monitor performance and case file reports to contribute towards contracted performance goals.
· Assist job seekers in the AJC resource rooms and provide information to them on the opportunities available through the program.
SUPERVISORY DUTIES: None
EDUCATIONAL AND EXPERIENTIAL REQUIREMENTS:
The Career Navigator position requires an education in human services, social work, education, workforce development or a related field. A degree is preferred but not required with a minimum of two years’ related experience. Knowledge of Workforce Development Practices and/or Workforce Development Programs is preferred. The Career Navigator must possess a high level of organizational skills, strong computer skills, exceptional verbal and written communication abilities and interpersonal skills. The ability to work with a diverse customer base is required. This position requires a person to integrate efforts with a team, be resourceful, self-motivated and goal oriented with a strong commitment to facilitating personal and community growth.
USE OF THIS POSITION DESCRIPTION:
This job description is not intended, nor should it be construed to be an all-inclusive list of duties performed but is to serve rather as a set of guidelines to act as a measure to assure fair and equitable pay decision regarding jobs at DCC. Individuals in this position are expected to perform other duties as required.
