Under the direct supervision of the Information Technology director, the incumbent will perform a variety of duties order, install, and assists in the maintenance of a variety of systems related to the Township’s technology infrastructure; Research computer equipment and peripherals; Enter department material requisitions; Respond to technology work order requests; Answer telephone calls from users requiring technical support; Systems supported are not limited to, but include the following: Wireless network equipment, copper cable infrastructure, and fiber infrastructure; data routing and switching equipment; network servers and workstations; telecommunications infrastructure; Geographic Information Systems hardware and software; Various server based SQL relational database programs, Desktop applications including the Microsoft Office Suite of applications; Electronic Mail systems including Office 365; Web-servers; Security infrastructure; Backup systems; Other technology based hardware and software systems as required;
Essential Job Functions:
An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties which the employee may be expected to perform. To perform this job successfully, an individual must be able to perform each essential function satisfactorily with supervision, instruction, and assistance from the Director:
- Lift, move, assemble, and mount network workstations, servers, switches, routers, equipment racks, and other technology systems. Equipment will sometimes be installed in confined spaces or in areas that are difficult to access.
- Order, install, maintain and support end-user hardware and software associated with the Township’s technology infrastructure including networked computers, cables, switches, routers, printers and associated peripherals.
- Perform maintenance tasks on the Township’s Active Directory network and infrastructure.
- Support the Township’s server based technology systems, including, but not limited to workstations, servers, network based services, client based software applications, GIS, databases and all other services used to manage and serve data to employees and customers.
- Support the Township’s telecommunication equipment including cabling, patch panels, tracing equipment, telephones, soft telephone applications, telephone services and other associated equipment.
- Ability to establish and maintain effective relationships with vendors and service providers regarding delivery or installation of technology services, equipment, upgrades, and maintenance.
- To a limited extent, make purchase recommendations, including helping users assess needs, and providing justification for equipment and services.
- Maintain cooperative relationships with Township employees.
- Perform other related work as required.
Minimum Qualifications:
The requirements listed below are representative of the knowledge, skills, abilities and minimum qualifications necessary to perform the essential functions of the position. A qualified individual with a disability must be able to perform the essential functions of the position with or without reasonable accommodation.
Requirements include the following:
- Bachelor’s degree in Computer Science or related field, or a minimum of 2 years of experience in computer networks and systems maintenance plus Computer Science certification such as Cisco Certified Network Associate accreditation.
- Work with sensitive information and maintain confidentiality. Manage technical documentation.
- Communicate well with a variety of system users ranging from those with no technical experience at all, to those with substantial and specialized technical expertise with mission specific hardware and software. Serve as first point of contact for error reporting.
- Evaluate simple technical issues and communicate important facts related to these functions with other members of the technology staff.
- Troubleshoot hardware and software issues.
- Work effectively with onsite and remote workers.
- Perform routine technology updates to all varieties of hardware and software. May upgrade entire system to enable compatible software on all computers.
- Research various hardware and software, and present findings to other technical staff.
- Establish and maintain effective working relationships, use good judgment, initiative, and resourcefulness when dealing with other departments, professional contacts, Township officials, other employees, representatives of other governmental units, citizens, and customers.
- Strong analytical and problem-solving skills.
- Effectively use ancillary office equipment & technology, including computers & related software, and the ability to quickly understand new technologies without major issue.
- Remain up to date on desktop applications including, but not limited to Microsoft Office Applications, and/or BS&A applications. Provide end-users a path for resolution to issues with these applications.
Physical Demands and Environment:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to communicate with others in person, on the telephone, and via electronic mediums. The incumbent will sit, use a keyboard & mouse, and view computer screens for extended periods. The employee must occasionally move between different facilities both around and outside the Township’s boundaries. The employee must occasionally diagnose & repair computer hardware and software problems involving small components, long strings of random characters, difficult connectors, and complicated electronics. The employee is occasionally required to utilize a wide variety of tools and various related supplies. The employee is frequently required to enter information and commands into a computer to produce both paper and electronic documents.
While performing the duties of this job, the employee normally works in a business office setting, but will require regular visits to maintenance areas, server rooms, supply closets, network closets, vehicles, storage areas, and various other less standard and/or controlled environments throughout our facilities. The noise level in the work environment is usually quiet, but some work areas have equipment that will produce extreme noise. The employee is occasionally exposed to risk of electrical shock, works with strong cleaning chemicals, and must lift and/or move moderately heavy equipment.
