GENERAL SUMMARY:
Under minimal supervision from the VP, Director and/or Manager, Office of Clinical Quality and Safety, the Principal Quality Consultant is responsible for the facilitation of multiple Continuous Improvement efforts and applies a variety of improvement methodologies and group management techniques to support individuals and teams through process improvement initiatives. This individual performs assessment/analyses related to area of professional/technical expertise (i.e., Accreditation/Quality/Risk/Infection Control/Safety/Policy Management) and educates other Quality staff members in these areas. Project work may include technical/professional analyses or may require facilitation of a large multi-disciplinary group of administrators and/or medical personnel. Prepares reports and recommendations for management and coordinates implementation whenever possible. This individual provides needed continuous improvement training and education and works closely with other leadership to meet education needs at all levels throughout the institution. Serves as a consultant to other HFHS departments. Communicates regularly with Management on specific projects and/or emerging trends. Flexibility, innovation, and creativity are necessary characteristics of the successful candidate. Individual is expected to continuously learn key content related to area of expertise; apply new continuous improvement methodologies; and to spread successful innovation through the institution.
PRINCIPLE DUTIES AND RESPONSIBILITIES:
Works Independently with minimal or no direction. Consults with system/operating unit leadership as appropriate.
Comfortable and effective in interacting independently with C-Suite leaders and physician leaders.
Independently leads and facilitates assigned initiatives, in a consulting capacity, in support of organizational improvement [within a function] that will drive or have direct impact on process improvements, standardization; reducing waste, and enhancing patient safety/quality improvement; and/or customer satisfaction.
Assesses organizational performance (e.g., a function, a department, a key process, etc.) in relation to established goals and standards; recommend new approaches, policies, and procedures to effect continual progress toward goals and standards.
Develops improvement action plans, quantifies the benefits, and provides leadership and mentoring to ensure implementation. Can implement the plan in partnership with the appropriate champion and process owner.
Coaches & mentors team members and process owners at all levels of the organization to utilize a defined PDCA process improvement methodology, incorporating PI methods that ensure the use and appropriate interpretation of data for decision making.
Develops effective communication methods to educate staff; keep informed of key initiatives/projects
Able to independently influence the thinking and actions of directors and executives. Independently, guides the production of creative solutions.
Develops and provides expertise usingchange managementtools and methods for more complex and sophisticated change initiatives to ensure successful and sustainable implementation of improvements
Anticipates and works strategically to guide teams based on advanced knowledge of healthcare trends and issues. (operating unit and/or systemwide)
Provides expertise and tools to managers, leaders, etc. to develop and sustain process improvements
Demonstrates ability to take on facilitator or leader role within highly complex projects with minimal coaching and is a known coaching resource for others
Shows no hesitation about taking the lead in any situation, even in the presence of significant ambiguity.
Conducts written and oral project updates for senior management and other leaders.
Researches best practices; utilizes information technology (as appropriate) to support decision making.
EDUCATION/EXPERIENCE REQUIRED:
Bachelor's degree in Nursing or healthcare related field required. Master's degree in health care field preferred. RN preferred.
Minimum five (5) years hospital experience required; clinical/operational experience preferred.
Minimum two (2) years in a technical role in a healthcare or related field preferred for certain core functions.
QI/PI lead or facilitator: 3 - 5 years; Broad Business unit and System level, multidisciplinary experience.
Evidence of ongoing continuing education in professional/technical area of expertise. (i.e., Accreditation/Quality/Risk/Infection Control; Safety; Policy Management).
Possesses strong analytical skills/problem solving techniques for conceptualizing, interpreting, developing, and implementing effective systems and processes.
CERTIFICATIONS/LICENSURES REQUIRED:
RN licensure (if applicable).
Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS' Customer Service Policy
Must practice the customer skills as provided through on-going training and in-services.
PHYSICAL DEMANDS/WORKING CONDITIONS:
Normal office environment with minimal exposure to noise, dust, or extreme temperatures.
Additional Information
Organization: Corporate Services
Department: HF CIN
Shift: Day Job
Union Code: Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services - from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .
Benefits
The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
