Position Overview
The Customer Service Representative provides internal support to Sales Representatives and assists in developing and maintaining a professional business relationship with all customers.
Responsibilities Include:
- Provide internal support to assigned Sales Representatives regarding any customer problems, complaints, or requests.
- Answer customer calls regarding orders, inquiries, and problems/complaints.
- Place and process customer orders received by phone, website, or email.
- Answer customer questions regarding product and/or their order.
- Handle complaints within established guidelines and initiate appropriate follow-up and response.
- Track orders/trace deliveries that customers have not received to determine status of order and expected time arrival.
- Assist customers with returned goods; write up returned goods authorizations for returning merchandise.
- Provide pricing information to customer.
- Complete and maintain all paperwork related to customer transactions.
- Email information to customers regarding invoices, proof of deliveries, etc.
- Act as a liaison between customer and other internal departments.
- Work closely with the purchasing warehouse and shipping departments.
The ideal candidate will have:
- High school equivalent or diploma required; Bachelor’s degree preferred.
- Previous sales support or customer service experience.
- Excellent verbal and written communication skills.
- Excellent data entry skills.
- Experience with Microsoft Office.
- SAP experience preferred.
This position offers a competitive starting salary and comprehensive benefits program.
