Position Overview:
The Service Technician at Mobility City is responsible for providing high-quality repair, maintenance, and customer support services for mobility products and medical equipment. This role requires a combination of technical expertise, strong problem-solving skills, and excellent customer service. The Service Technician will work with a variety of mobility devices, such as scooters, power chairs, lift chairs, walkers, and other medical equipment, ensuring they meet the highest safety and operational standards.
The technician will be the primary point of contact for customers seeking repairs, routine maintenance, and product setup. This position requires the ability to work both independently and as part of a team, with a focus on delivering superior service and enhancing customer satisfaction.
Key Responsibilities:
1. Product Repairs and Maintenance:
· Perform diagnostics, repairs, and preventive maintenance on mobility products, including power scooters, wheelchairs, lift chairs, ramps, and other related equipment.
· Ensure all repairs meet company and manufacturer standards for safety and quality.
· Troubleshoot electrical, mechanical, and structural issues with mobility devices.
· Conduct routine maintenance services, including battery checks, part replacements, and adjustments to ensure optimal performance.
· Contact Tech Support by phone for the appropriate vendor for assistance in troubleshooting.
2. Customer Service and Communication:
· Interact directly with customers to assess their needs, explain services, and provide recommendations.
· Provide on-site or in-home repair services when required, ensuring professionalism and courtesy.
· Educate customers on proper use and care of their mobility equipment to enhance the lifespan of the products.
· Demonstrate good customer service by keeping customers informed of any delays or changes in their order or service time.
· Market to pharmacies, including Target, Walmart, doctor offices and new facilities that we do work in and have not been to before.
3. Equipment Setup and Installation:
· Assemble and install new mobility equipment at customer locations, ensuring that all equipment is properly set up and functioning.
· Provide training to customers on the operation of their new mobility devices.
· Demonstrate features, benefits, and safety instructions to customers.
4. Inventory and Parts Management:
· Inspect van for all necessary parts, tools and equipment needed to complete the day’s work orders.
· Order and restock parts as necessary to ensure timely repair services.
· Maintain organized service vehicles and ensure all tools and equipment are in good working condition.
5. Documentation and Reporting:
· Complete accurate records for all services performed, including customer details, diagnostic results, and parts used.
· Work on customer quotes, run all final pricing through your Owner before speaking with the customer.
· Place all customer-approved orders, keeping accurate records of turn-around times and tracking.
· Stay connected with home store on your work order progress during the day.
6. Safety and Compliance:
· Arrive on time daily at 8am in our company uniform and ready to work-Mobility City branded uniform shirt, jeans, khakis, and sneakers or closed-toed work shoes.
· Maintain the van, including weekly washing, oil changes, tire pressure/wear & tear, and always keeping the van clean.
· Maintain the back work area, keep it clean, organized, and never leave for the day without straightening up the Showroom & Backroom area.
· Follow all safety procedures and guidelines to ensure a safe work environment and protect customer equipment.
Compensation and Benefits:
· Competitive hourly wage based on experience.
· Performance-based incentives and opportunities for advancement.
· Company vehicle, tools, and equipment provided.
