Lead Management Specialist
Main Office: Off Site (MOO)
$15 per hour
At Sun, we recognize that diversity fosters innovation. Apply now to join a company with an inclusive environment where you canbe yourself and thrive!
OVERVIEW
As a Lead Management Specialist you'll handle all tasks associated with scheduling and confirming upcoming occupancy tour appointments between prospective residents and Community Managers. You'll also assist the customers with community selection based on their desired geographic location and community amenities.
JOB DUTIES
Communicate, manage and report on all assigned Salesforce-based marketing campaign leads.
Coordinate and confirm upcoming occupancy tour appointments between customers and Community Managers based on available inventory of property and customers needs.
Document the results of home tours within Salesforce.
Review available homes in the propertys inventory with Community Managers.
Partner with the Salesforce administrator to ensure leads are being properly routed from all external sources and report any Salesforce issues back to the administrator.
Reschedule appointments as needed.
Meet and/or exceed individual and team goals as assigned on a daily, weekly, and monthly basis.
Adhere to all company policies regarding inbound and outbound calls.
Other duties as assigned.
REQUIREMENTS
High School Diploma or GED (Required)
1 year sales and customer service experience
Ability to fluently read, write and speak English and Spanish
Excellent customer service and organizational skills
Strong interpersonal and communication skills
Basic computer proficiency skills including the ability to use Microsoft Office Suite, email and internet
BENEFITS
At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.
Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
Comprehensive Dental and Vision Plans
On-Site Fitness Center
Voluntary Health and Dependent Care Reimbursement Accounts
Life, Accidental Death & Dismemberment Insurance and Dependent Life
Short and Long-Term Disability Coverage
401(k) Plan with Sun matching contribution
Employee Assistance Program
Identity Theft Insurance
Legal Assistance Plan
Pet Insurance
Tuition Reimbursement program providing financial support to team members who further their formal education
Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty
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ACCESSIBILITY ASSISTANCE
If you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to [email protected]. "Applicant Accommodation" should be included in the subject line of the email.
Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job.
California Team Member Privacy Notice
Southfield, MI, US
Employment Type: Regular
Classification: Full Time
Job Reference: 132475
