Receive service calls from Service Resource Center, including a brief description of equipment/system malfunctions.
Contact customer representative and ascertain equipment/systems problems.
Perform service and repairs on sprinkler systems for commercial, industrial, and residential applications.
These include but are not limited to wet (steel, copper and CPVC), dry, pre-action, deluge, and fire pumps.
Follow prescribed troubleshooting procedures and refer to technical manuals, part manuals, change notices and bulletins, modification notices, etc., to diagnose and repair equipment.
Read and interpret blueprints, diagrams, submittals, specifications software/systems, programs, schematics, and operational product manuals.
Exhibit effective customer service skills by consistently communicating with the district staff and customers to ensure complete customer satisfaction.
Electronically complete Service Acknowledgements with proper coding and obtain customer's signature.
Participate in a scheduled On-call rotation.
Perform other duties as assigned.
Johnson Controls is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www.johnsoncontrols.com/tomorrowneedsyou.
