Customer Service Representative
Shaltz Automation, 5190 Exchange Drive, Flint, Michigan, United States of America Req #1192
Tuesday, March 11, 2025
Company: Shaltz Automation
About Us
Shaltz Automation is the premiere distributor of fluid power and automation in Michigan. We have a strong background in programmable, flexible tooling and mechatronics. With a plethora of knowledge in robotics, hydraulics, pneumatics, sensing/measuring and programmable/electromechanical, we can offer solutions for any challenge in automated tooling. Our headquarters in Flint, MI is the home base for our team of sales and automation specialists ready to provide the highest level of service and support. We represent the best technology on the market, with Festo, Turck, Mitsubishi Electric, Phoenix Contact, Rethink Robotics, and many more! Look for new products being added soon to help our customers solve all their automation challenges
Visit our Website: www.shaltzautomation.com
Position Summary: We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. This position is integral to maintaining our high standards of customer satisfaction. The ideal candidate will possess excellent organizational, data entry, and communication skills to provide outstanding service to our clients.
Key Responsibilities:
Customer Service: Respond promptly to customer inquiries via phone, email, or chat, ensuring positive and professional interaction.
Data Entry: Accurately enter and maintain customer information, orders, and service requests in company databases.
Organization: Manage customer records, track interactions, and ensure all documentation is up-to-date and easily accessible.
Problem Solving: Address customer concerns, resolve issues efficiently, and escalate complex cases to the appropriate departments when necessary.
Special Pricing: Coordinate special pricing with suppliers and customers to grow and maintain business.
Order Processing: Coordinate entry of quotes, order entry, shipment tracking, and follow-ups to ensure timely delivery. Process quotes and orders with multiple special pricing agreements.
Purchasing: Purchasing items on suppliers site and emailing purchase orders for drop ship sales orders.
Communication: Liaise with internal teams to ensure customers receive accurate and timely updates on their requests.
Qualifications:
Experience: At least 2 years of customer service experience.
Skills:
Proficient in data entry with exceptional accuracy and attention to detail.
Strong organizational skills to manage multiple tasks and priorities.
Excellent verbal and written communication abilities.
Proficient in data entry and Microsoft Office.
Personal Attributes:
Self-motivated and able to work independently.
Problem-solving mindset with a focus on delivering solutions.
Professional and customer-centric attitude.
Here are some of the decisions the customer service rep will be eventually responsible for making:
Pricing, delivery, product selection, cross references, delivery, getting best price from non-distributed items
Decides when an order can be placed due to customers account standing
Decides what extra items to offer when selling products (cylinders need sensors, etc)
Decides when to get a management/salesman involved
Make Decisions on profit when customer asks for a lower price to be competitive within reason
Decision to come up with alternatives, knowledge to offer product in inventory
Increase inventory levels to meet customers need and demands
Make decisions on drop shipping to save freight
Make decisions to get an SPA to secure the customers business over the competition
Decisions on where to purchase for lowest cost on items not distributed
#shaltz
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Shaltz Automation operates as a vital subsidiary within Flow Control Group (FCG), a prominent holdings company that is a leading solutions provider focused on technically oriented products and services for flow control, fluid handling and process, industrial automation, and life sciences with locations throughout North America. As a critical intermediary between over 3,000 suppliers and 15,000 customers, over 90 brand companies, and close to 1,700 employees, FCG's distribution and technical expertise serve an essential function in the movement of mission-critical components to a diverse array of end markets and applications.
Why Build a Career with Us?
Everyone's an Owner of the Company: Because every team member contributes to Flow Control Group's success, everyone has the benefits of ownership! Flow Control Group has a broad-based employee ownership program extended to every employee within our portfolio companies.
Competitive Benefits: Enjoy an attractive benefits package that includes Medical, Dental and Vision insurance (among other plans), competitive 401(k) matching program, career growth opportunities, employee referral program, paid time off and holidays, as well as parental leave.
Training: FCG University learning and training platform available to all employees offering over 80k courses.
Career Growth Opportunities : At Flow Control Group, we are committed to your professional development. With a vast network of over 100 brands across North America, we provide unparalleled opportunities for growth and advancement. Whether you're just starting your career or looking to take it to the next level, we offer custom training programs, mentorship, and a supportive environment to help you achieve your goals. Join us and be part of a dynamic team where your contributions make a real impact.
Equal Opportunity Employer: Flow Control Group is an Equal...
Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities
Please see job description for required skills.
