About Us:
Community Financial Credit Union is a full-service financial institution that serves anyone living, working, worshiping, or attending school in Michigan. We are a not-for-profit institution and have been in business for over 70 years!
So, what makes Community Financial innovative and unique? Community Financial is not only the place you want to bank, but it is also a great place to work! We've been recognized as one of the Regional Best and Brightest companies for the last 18 years, nationally since 2018, and 2024, we were recognized as the Best and Brightest in Wellness, celebrating our focus on team member wellbeing. We have also been certified as a Great Place To Work since 2023.
Our Opportunities:
We are proud to offer a variety of professional development opportunities for our team members. From mentorships to internal growth programs, Community Financial aspires to provide team members the opportunity to reach their career goals while being their true, authentic self.We pride ourselves on being an employer of choice that puts our members and team members first by offering many hybrid and remote opportunities depending on your passion.
About the role:
Do you have experience creating exceptional member experiences through customer service?
Keep reading for additional information!
The Member Experience Specialist I creates unparalleled in-person experiences for existing and prospective consumer members that interface with CFCU through our retail locations. By conducting interactive and collaborative interviews at new member origination, subsequent account maintenance and transactional requests, the Member Experience Specialist I will identify opportunities to expand existing relationships while positioning CFCU as a first-choice market leader and the primary financial institution for the members they serve.
The Member Experience Specialist I has a starting hourly rate of $18.94, but your offer amount may be increased with relevant work experience and transferrable skills. Additionally, please note that this is a part-time 25 hour/week opportunity.
A Day in the life of a Member Experience Specialist I can look like:
Protect the integrity and confidentiality of our membership by identifying members/account ownership to ensure proper access is upheld. Perform transactional duties to serve members with high accuracy in accordance with credit union policies and procedures as well as adhering to CFCU's balancing standards and proper dual control.
Originate and expand member relationships by conducting an in-depth and personalized review of the member's financial position. This is achieved by interviewing and finding opportunities to recommend product and services that meet the members financial goals.
Stay on top of news about products and initiatives, ready to apply your learning to member interactions.
Exceed service expectations by creating unparalleled member experiences and excellence with every interaction; taking ownership of issues and challenges, increasing member loyalty.
What you bring to the table:
High school diploma or equivalent.
Minimum one-year experience as a service representative in the retail or service industry or equivalent experience. Demonstrated proficiency at CFCU in a similar role may also be considered.
Proficiency using Microsoft Office Suite.
This position offers Growth!
The Member Experience Specialist II has a starting hourly rate of $20.48, but your offer amount may be increased with relevant work experience and transferrable skills. Additionally, please note that this is a part-time 25 hour/week opportunity.
Along with the Member Experience Specialist I responsibilities, the Member Experience Specialist II will have the following additional responsibilities:
Demonstrate a thorough knowledge of all digital banking products and services.
Acquire specialization (become a subject matter expert) in one or two areas (examples: trusts, IRAs, business accounts, compliance, debt protection, etc.)
What you bring to the table:
High school diploma or equivalent.
Minimum two years' experience as a service representative in the retail or service industry or equivalent experience. Demonstrated proficiency at CFCU in a similar role may also be considered.
Ability to successfully complete the MLO background check process to obtain NMLS.
Proficiency using Microsoft Suite.
Our Culture:
At Community Financial, our purpose is to create joy and ignite Michiganders'impossible dreams. A culture of joy and impossible dreams is a culture of belonging:belonging is the spark. Guided by our values ofRelentless Care, Hustle & Grind, Gratitude, andHuzzah!, we create aCulture of Belongingwhere every team member and member feelsvalued,connected,supportedand can be theirauthentic selves.
We're relentless in our commitment to our team, offering a workplace that puts people first in the following ways:
Valuing and integrating belonging. We understand that to create true belonging we need to be intentional with our purpose which is why we have integrated it into all areas of our work.
Listening is our superpower. We ensure every team member has a seat at the table, a voice that is listened to, and leaders that care relentlessly! When we listen, we utilize surveys, feedback forums, leader listening sessions, focus groups, and task forces to innovate and drive the team member and member experience.
Cultivating safe spaces for all. Whether we are working at one of our offices or you're working from your home or remote work location, making sure our team... For full info follow application link.
Community Financial Credit Union is an equal opportunity employer (M/F/D/V). We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable Federal, State or local laws.
