Specialist Professional - Technical Customer Support
Are you looking to make a real impact? For over a century, our people have been the driving force in solving some of the world's most pressing issues - and we hope you'll join us in solving the next century's. Whether you're working to close the loop at one of our recycling facilities or ensuring efficient renewable energy processes to decarbonize aluminium production, your contributions make an impact in our shared purpose of propelling our industries and the world into a greener future.
Hydro Aluminium Metal a leading supplier of extrusion ingots, sheet ingots, foundry alloys, wire rods and high-purity aluminum with a global production network of around 5,000 employees. With primary metal production facilities in Europe, Canada, Australia, Brazil and Qatar, and recycling facilities throughout Europe and in the U.S., two-thirds of our primary aluminum production is based on renewable energy.
Job Location: Rosemont, IL or Cassopolis, MI
Hydro employees can enjoy several benefits including:
Medical, Rx, Dental, Disability, Life Insurance, Flexible Spending Accounts
Retirement Savings Plans with Company Match/Contributions
Education Assistance
Bonus Plan Eligibility
Parental Leave
Salary Range: $155,861 to $174,663
JobSummary:
Promote technical sales and marketing of value-added Hydro metals/billets in terms of increasing margin and volume. Support Hydro's customers in their development and growth by providing best in class Customer Technical Support (CTS) with focus on recycled, greener and more sustainable products.
Required Education/Experience:
Master's degree or doctorate from an accredited University is required.
Material Science/Metallurgy background is required.
Preferred Skills/Qualifications:
Minimum of 10 years' experience in the casting industry is desirable.
Willingness to travel as required to support customers (minimum of 30-50% travel).
Strong background in aluminum extrusion and forming processes and operations
Strong understanding of the application of extrusion and forging alloys in various applications, automotive, transportation, general and consumer durable application.
Strong technical and scientific skills relating to the science and technology behind aluminum extrusion and forming processes.
Close adherence to best practices and strong attention to detail
Wide ranging communication and interpersonal skills, to be able to work well with a wide range of people from shop floor employees up to senior management or owners.
Job Responsibilities:
Support sales to increase volume and/or margins by proactively engaging the customers in identifying and providing solutions in terms of:
New and optimized alloy needs for the customer
New opportunities and new products
Plan and execute CTS program with head of CTS and sales managers
Assist the sales team with technical expertise
Support customers on technical issues:
Offering extensive support on metallurgical matters.
Tailor-make services to general extrusion customers
Be the communication link between customer needs and requirements towards the production units - casthouses.
Support casthouses on technical issues:
Customer requirements of the product
Continuous improvements and new product offering
Maintenance of product quality and market quality demands
Manage and resolve customer claims and complaints
Use AMBS processes and procedure in executing all activities.
Ensure monitoring of strategic areas, technology watch, competitors, market trends and development.
Define and follow-up R&D projects and ensure customer and market driven programs are executed.
Participate and take active role in Industry and Technical forums to influence the agenda.
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Care, Courage, & Collaboration
At Hydro We care about our People!
We care about Safety!
Hydro in North America is an Equal Opportunity Employer where all phases of employment are based strictly upon the qualifications of the individual as related to the work requirements of the position. This policy is applied without regard to race, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, veteran status, marital status or any other category protected by law. We strive to provide equal opportunities for all to contribute and succeed with us.
If you need an accommodation in order to complete the application, please let us know by completing the form belowor by calling +1 (412) 643-3602.or click
Application Support link
A job where you make a difference.
A key part of succeeding in this mission involves encouraging a collegial environment where our differences are acknowledged as our greatest competitive advantage. Your diverse perspective makes us stronger. Our global diversity, inclusion and belonging program enables us to cultivate a high-performing and inclusive workplace where everyone feels valued.
Your career journey is unique. We strive to provide you with the support needed to achieve your full potential. With our global reach, inclusive culture, and cutting-edge technology you'll have the opportunity to build a career that aligns with your strengths and passions.
Join our global community of over 30,000 people with a presence in 40 countries and united by the values of Care, Courage and Collaboration. At Hydro, you have the chance to make a difference in the industries that matter.
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