Job Description
Leads LMS engagements remotely and on-site, leverages virtual teams through project management principles and collaboratively navigates the engagement from beginning to end. This is achieved by best matching which service offering suits the customer / partner engagement needs, obtaining an understanding of a customer/ partner's IT environment and then recommending proper deployment of licenses. Through these activities, the Principal Consultant aims to transfer knowledge to our customers and partners throughout the engagement process to: Educate on Oracle licensing & business practices and their application. Equip with the skills, knowledge and/or tools needed to effectively manage Oracle licenses. Enable pro-active license control & management and the realization of the associated benefits. All services performed need the Principal License Consultant to have a thorough understanding of the customer's/partner's Oracle IT environment, including Oracle Applications, third party (or custom), and underlying system architecture. Some service types also entail the execution of system queries and installation of custom measurement scripts to obtain product usage data.
Career Level - IC4
Responsibilities
Oracle's Global License Management Services' (LMS) objective is to be recognized as the market leading audit service by approaching the market with a customer first mindset that is focused on proactive customer education and empowerment, that supports long term strategic relationships. We achieve this by providing customers with an open, transparent, and definitive assessment of their compliance position and effectiveness of their internal licensing controls.
LMS employs industry-leading practices and tools coupled with the most up-to-date Oracle license knowledge to minimize Oracle licensing risk and provide the ability to gain control of the Oracle license landscape.
We are seeking experienced and dynamic individuals to promote and deliver LMS services to customers, and to contribute to the development and growth of the LMS business.
Our LMS Consultants have the unique opportunity to work across many Oracle functions and lines of business. Consultants regularly communicate with external stakeholders, from C-level executives to DBAs, and act as the only Oracle authority on license compliance.
Role
Responsible for delivering LMS services through direct or remote engagements with customers.
Scope
Works with Customers, Sales Management, Legal, Contracts, Revenue Recognition, Approval teams and other LMS teams to lead a comprehensive compliance focused engagement from qualification to resolution
Responsibilities
Ensures licensing engagements are delivered successfully with a high level of quality and customer satisfaction
Builds relationship with internal stakeholders and LOB leaders to increase LMS visibility and facilitate engagement progress
Identifies and qualifies compliance risk for assigned territory where compliance needs to be assessed and ensured
Performs customer audits, including a review of the customer's business, license estate and effectiveness of their internal licensing controls
Develops expertise in contractual agreements, licensing policies, measurement analysis, compliance and SAM practices in order to address the complexity of customer architectures and breadth of products
Supports the promotion of licensing policies and LMS services internally and externally
Contributes to cross-team projects aimed at increasing the sharing of best practices and the efficiency of LMS processes
Mentors newcomers during on-boarding
Support peers in acquiring experience (e.g. Customer facing situations, new products, new processes)
Qualification
Bachelor's degree or equivalent combination of studies and experience
8+ years of experience, including 5-8 years in customer facing role in IT/asset management consulting, audit, or customer management.
Experience and Competencies
Understanding of IT technical architectures or affinity with technical matter
Strong Project management experience
Good written and verbal communication skills for communicating at all levels; including strong presentation skills
Ability to influence senior stakeholders in order to gain credibility quickly, inspire trust and confidence
Strong analytical and problem-solving skills
Experience working in a dynamic environment, balancing challenging workloads and deadlines with attention to deliverables
Proactive, dynamic, and able to identify and deliver quality work even when unsupervised
Fluent English, other languages depending on the market / region
Leads LMS engagements remotely and on-site, leverages virtual teams through project management principles and collaboratively navigates the engagement from beginning to end. This is achieved by best matching which service offering suits the customer / partner engagement needs, obtaining an understanding of a customer/ partner's IT environment and then recommending proper deployment of licenses. Through these activities, the Senior Consultant aims to transfer knowledge to our customers and partners throughout the engagement process to: Educate on Oracle licensing & business practices and their application. Equip with the skills, knowledge and/or tools needed to effectively manage Oracle licenses. Enable pro-active license control & management and the realization of the associated benefits. All services performed need the Senior License Consultant to have a thorough understanding of the customer's/partner's Oracle IT environment, including Oracle Applications, third party (or custom), and underlying system architecture. Some service types also entail the execution of system queries and installation of custom measurement scripts to obtain product usage data.
Maintains current and historical knowledge of LMS audit tools, processes, policies and technical specifications, and pursues continued understanding of corporate, organizational and licensing updates as it relates to LMS activities. Qualifies LMS engagements to determine most effective service category, scope and approach through data mining, interpretation of license agreements, analysis of transaction history and understanding customer / partner relationship to Oracle. Executes reviews through proactive management of cross-functional teams with timely accomplishment of review tasks and goals in order to gain a thorough understanding of their Oracle system environment and provide accurate licensing guidance. Actively builds internal and external relationships by establishing trust through accurate knowledge sharing, licensing guidance, and transparent engagement activities. Manages expectations of constituents involved in LMS engagement by working to resolve complex licensing issues leveraging Oracle's contracts and business policies and presenting different options to achieve resolution. Progresses LMS engagements through active listening and persuasively articulating, both verbally and written, review status and direction. Ensures questions and concerns are given appropriate and timely consideration. Demonstrates balanced, impartial and timely judgment when making decision on the LMS engagement. Self-motivates to independently achieve personal and team LMS goals and objectives.
BA/BS degree in MIS, Business Administration, Finance, Legal or Accounting. 8+ years of experience, including 5-8 years in customer facing role in IT/asset management consulting, audit, or customer management. Experience in Project Management Principles. Experience in working with C-level personnel. Ability to interpret and understand complex software licensing agreements and business practices and apply them to different scenarios. Ability to relate smaller concepts to the overall "big picture". Experience
