CSR I (Automotive/Rail) – Hastings, MI
Working under general supervision, the Customer Service Representative I is a direct link between the customer and business with the responsibility to deliver superior customer service in providing customer with product availability, expediting of orders, scheduled delivery dates, purchase order change request along with communicating published product lead times. Receive, prioritize, review purchase order contract terms and clauses and enter orders. This role serves as the primary point of contact for our customers and must collaborate closely with internal teams to provide exceptional customer service experiences to both internal and external customers as well as manage customer expectations within our organization.
RESPONSIBILITIES:
- Retrieve, review, and enter new purchase orders, purchase contracts, blanket orders, or sales releases utilizing the Contract review procedure (60-1020) with high accuracy and process purchase order change request, expedite request, and cancellation request. Cross functional coordination with Quality, Engineering, Manufacturing and CSR Supervisor with any discrepancies.
- Process RGA (return orders); coordinate with Quality, Finance, and Shipping.
- Answer phones and email requests timely to maintain internal and external customers requested information, delivery of orders, expedite shipments and shipping information.
- Enter new customers and maintain existing customer master for changes made to shipping information, billing information and delivery addresses.
- Prototype and Production product development: create, coordinate, and manage quote launch process for single and program parts. Process prototype sample orders in both the LN and PLM systems and work from prototype orders into the new product launch phase in the PLM system for production part number creation to launch new production builds.
- Maintain customer portals:
- Follow up reports, delivery dates, shipment information.
- Pull, print, and Acknowledge customer forecast, purchase order or purchase order changes for delivery, pricing, and terms.
QUALIFICATIONS:
- Prefer associate degree or a minimum of 3 years B2B customer service experience and experience in the manufacturing industry.
- Prefer six (6) months Flexfab experience.
- Demonstrated initiative, ability to learn, problem solving skills and effective communication skills.
- Ability to be proficient in Microsoft Office required.
- Attention to detail, team player and a good attitude required.
- Excellent problem solving and analytical skills with the ability to identify opportunities and make data driven decisions.
- Ability to understand and execute customer requirements.
How to apply:
If you meet these qualifications and are interested in being considered for this position please submit your application & updated resume at www.flexfab.com.
Flexfab is an equal opportunity employer, disability & veteran friendly.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
