Are you an experienced Banking Professional looking to progress in your career? If so, we need you!
At Independent Bank, we promote a culture that encourages professional growth and embraces the collective sum of your individual differences, life experiences, knowledge, innovation, self-expression, unique capabilities, and talent. We value diversity of thought, ideas, and background. Our inclusive and collaborative culture helps us find the best solutions to meet the needs of our clients and company.
About the Job
The AVP Bank Manager is responsible for efficiently and effectively managing a full-service retail banking office, ensuring that all established policies and procedures are followed. This position will positively influence branch profitability by expanding and developing new personal and business banking relationships. Employees in this position will consistently deliver high-quality customer service, develop the customer base, and grow the branch portfolio in a cost-effective manner.
Why You Should Apply
- Competitive compensation package.
- Accommodating and flexible paid time off.
- A knowledgeable, goal-driven, and exciting team of colleagues.
- Exposure to different areas of banking and the ability to work with leaders within the industry.
- Community-focused events and volunteer opportunities.
What You Will Do
- Manage employees, organize and direct activities, maximize branch profitability, provide high-quality customer service, and oversee daily operational performance.
- Participate in staff selection, training, development, and performance reviews; act as final authority for issue resolution at the office level.
- Oversee branch sales, operations, and service processes to maximize customer service, staff productivity, and operational efficiency.
- Ensure staff compliance with regulations, requirements, and operational and security policies.
- Develop and maintain profitable, multi-product relationships with individuals, small businesses, and organizations in the community.
- Call on prospective and existing customers to develop professional relationships and generate new business.
- Initiate, collect, and forward customer loan applications and supporting documentation for review.
- Work with the Community Banker to establish, achieve, and exceed branch and personal performance goals.
- Manage branch cost-effectiveness and profitability.
- Support Community Reinvestment Act (CRA) goals through business development efforts and educate staff on CRA requirements.
- Review, audit, modify, and prepare operational and financial reports within required timeframes.
- Establish and oversee staff training and development plans; provide coaching as necessary.
- Resolve routine customer issues and inquiries, involving the Community Banker as needed.
- Perform other related duties as assigned.
What We’re Looking For
- Associate's or Bachelor's degree or equivalent work experience.
- 3+ years of sales experience, preferably in a retail banking environment.
- 2+ years of management experience, or 3+ years in a Team Leader or Assistant Manager position.
- Adherence to all applicable regulatory compliance and personnel policies, including Bank Secrecy Act (BSA), confidentiality, information security, and ethical standards.
- Knowledge of key banking operations, security policies, and effective customer service practices.
- Ability to meet and exceed established sales, operational, and CRA goals.
- Proven ability to lead and manage others to achieve desired results.
- Problem-solving skills for a wide variety of practical and customer service challenges.
- Excellent interpersonal and communication skills.
- Strong sales skills in a retail environment.
