GENERAL SUMMARY:
Responsible for handling and/or performing the dispatch function. Performs a variety of complex tasks, which include but are not limited to, gathering and inputting data into the Department's computer terminal, controlling/monitoring electronic security systems that include access controls, alarm monitoring, CCTV monitoring/repair/service and Security Incident Report Entry. Responsible for monitoring and logging all aspects of the dispatch function including dispatching and directing Officers and taking routine reports.
EDUCATION/EXPERIENCE REQUIRED:
Associates Degree.
Must be able to pass a psychological examination.
Three (3) months experience as a security officer or dispatcher, preferred.
Ability to type 25 wpm.
Excellent interpersonal and communication skills required to interact effectively with various internal and external customers.
Ability to operate computer systems and prepackaged software, preferred.
Ability to effectively and appropriately respond to emergent and stressful situations.
Excellent visual, hearing and verbal abilities are required in order to monitor security systems and to communicate with security staff and customers.
Must be multi-task oriented and have the ability to prioritize work.
PHYSICAL DEMANDS/WORKING CONDITIONS:
Frequent exposure to crowded conditions with some mild discomfort due to temperature and dust.
Potential exposure to violent or disruptive prisoners being detained in the Security Operation Center.
Additional Information
Organization: Henry Ford West Bloomfield Hospital
Department: HFWB Security
Shift: Night Job
Union Code: Not Applicable
Additional Details
This posting represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described above.
Overview
Henry Ford Health partners with millions of people on their health journey, across Michigan and around the world. We offer a full continuum of services - from primary and preventative care to complex and specialty care, health insurance, a full suite of home health offerings, virtual care, pharmacy, eye care and other health care retail. With former Ascension southeast Michigan and Flint region locations now part of our team, Henry Ford's care is available in 13 hospitals and hundreds of ambulatory care locations. Based in Detroit, Henry Ford is one of the nation's most respected academic medical centers and is leading the Future of Health: Detroit, a $3 billion investment anchored by a reimagined Henry Ford academic healthcare campus. Learn more at henryford.com/careers .
Benefits
The health and overall well-being of our team members is our priority. That's why we offer support in the various components of our team's well-being: physical, emotional, social, financial and spiritual. Our Total Rewards program includes competitive health plan options, with three consumer-driven health plans (CDHPs), a PPO plan and an HMO plan. Our team members enjoy a number of additional benefits, ranging from dental and eye care coverage to tuition assistance, family forming benefits, discounts to dozens of businesses and more. Employees classified as contingent status are not eligible for benefits.
Equal Employment Opportunity/Affirmative Action Employer
Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
